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Fortumo Teams with Telefónica, Telenor

Users in more than 30 countries will now be able to purchase digital goods over the Web and on Android, Windows 8 and Windows Phone devices. ...read more

Is Big Data the Key to Combating Churn?

With operator revenues from their traditional business getting more and more unpredictable since the emergence of over-the-top players such as ...read more

The Top Cellphone Manufacturers

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American ...read more

Latest Headlines

Brazil's Oi Looks to Aptilo for Wi-Fi Solution

Aptilo says SMP provides a carrier-class Wi-Fi service with mobile data offloading for Oi’s fixed broadband and mobile customers. ...More
7 hours ago By Craig Galbraith
Posted in News, Service & Network Management
Subex Tops Gartner's Revenue Assurance List

Analyst firm Gartner has ranked BSS provider Subex as the market leader in revenue assurance and fraud management for the third consecutive year, based on revenue. ...More
7 hours ago By Craig Galbraith
Posted in News, Revenue Management, Service Creation & Delivery
NSN, Intel Collaborate on Liquid Applications

The intent of the NSN-Intel collaboration is to accelerate development of an enhanced mobile broadband experience that gives operators new revenue and differentiation opportunities. ...More
Yesterday By Craig Galbraith
Posted in News, Customer Experience Management, Service Creation & Delivery
Fortumo Teams with Telefónica, Telenor on Mobile Payments

Users in more than 30 countries will now be able to purchase digital goods over the Web and on Android, Windows 8 and Windows Phone devices. ...More
Yesterday By Craig Galbraith
Posted in News, Billing
The Top Cellphone Manufacturers

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American Customer Satisfaction Index – fall, while rivals Samsung and Motorola earned higher numbers than a year ago. ...More
Yesterday
Posted in Galleries
HP CEO on Earnings: 'We Have a Long Way to Go'

Still, the company beat earnings-per-share expectations. ...More
May 22, 2013
Posted in News
The Top U.S. Fixed-Line Operators

The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More
May 22, 2013
Posted in Galleries
The Top U.S. Wireless Operators

Verizon and AT&T saw their ACSI scores rise, while Sprint was stagnant and T-Mobile took a fall. None, however, could compete with some of the smaller operators. ...More
May 22, 2013
Posted in Galleries
New Ericsson, NSN Wi-Fi Products 'To Boost Customer Experience'

At CTIA 2013 this week in Las Vegas, Nokia Siemens Networks and Ericsson unveiled products that offer traffic-steering capabilities between Wi-Fi and cellular networks. ...More
May 22, 2013 By Craig Galbraith
Posted in News, Service & Network Management
Tangoe, SAP Sign Interoperability Agreement

The companies will develop interoperability between the SAP Afaria mobile-device management software and Tangoe’s procurement, fulfillment, invoice processing, expense allocation, asset management, plan optimization, catalog management and carrier-payment capabilities. ...More
May 22, 2013 By Craig Galbraith
Posted in News, Service & Network Management