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Billing Errors, Fraud Devastating

Mobile network operators face losing nearly one-quarter of revenues, or $300 billion, to billing error and fraud by 2016. But there are some ways to plug those holes in the dam. ...read more

Keys to Carrier Survival

Major carriers are expecting to max out on data usage starting as early as next year. Are they being pushed out of the business model completely? ...read more

M2M and Insisting on Your Place in the Revenue Chain

The service providers' place in the value chain of M2M is obvious, but revenue does not naturally follow value. This report examines the M2M opportunity and some of the ways providers can turn value into revenue. ...read more

Data Crunch Meets Backhaul Inflation

Service Assurance is a core competency for most service providers, but it is continually being tested by applications, devices and network technologies. So far, the industry is meeting the challenge. ...read more

The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...read more

Latest Headlines

Slide Show: The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...More
Yesterday
Posted in Galleries, Customer Experience Management
Amdocs: 'BYOD' Needs to Get B/OSS-y

The results of a new study from Amdocs highlight the need for converged business and operational support systems to provide an end-to-end view of the customer that links personal and business personas for a unified customer experience. ...More
Yesterday
Posted in News, Customer Experience Management

Comptel Upgrades Service Fulfillment Platform

Comptel Fulfillment 8 is an upgrade to the company's catalog-driven platform designed to help communications service providers (CSPs) manage the end-to-end process from service-order capture to service delivery. ...More
Yesterday
Posted in News, Service & Network Management, Service Creation & Delivery
Billing Errors, Fraud Devastate Wireless Providers

Mobile network operators face losing nearly one-quarter of revenues, or $300 billion, to billing error and fraud by 2016. But there are some ways to plug those holes in the dam. ...More
Yesterday
Posted in News, Billing, Revenue Management
NEC Completes Convergys Business Acquisition

NEC Corp. on Wednesday announced completing the acquisition of Convergys Corp.'s Information Management business in a deal that creates an entity with more comprehensive business support systems offerings. ...More
Yesterday By Josh Long
Posted in News, Revenue Management
M2M and Insisting on Your Place in the Revenue Chain

The service providers' place in the value chain of M2M is obvious, but revenue does not naturally follow value. This report examines the M2M opportunity and some of the ways providers can turn value into revenue. ...More
Yesterday
Posted in Reports
More T-Mobile Employees To Lose Jobs

T-Mobile USA employees, brace yourself for more dour news: Your job may be on the line. ...More
Yesterday
Posted in News
Network Management Requirements in the Age of Big Data

Service providers and their vendor partners mastered the art of network management years ago and have been a model for other industries. But requirements keep changing. This B/OSS Reader Survey looks at priorities for next-generation network management systems. ...More
Yesterday
Posted in Reports, Service & Network Management
Verizon Withdraws Plan to Raise Special Access Rates

Verizon has withdrawn an application to raise special access prices by 6 percent, according to a coalition – including Sprint, tw telecom and XO Communications – that opposed the measure. ...More
May 15, 2012 By Josh Long
Posted in News
Alliance Backed by Sprint, T-Mobile Criticizes Verizon/Cable Deals

Other members of the newly formed alliance include Public Knowledge, RCA-The Competitive Carriers Association and RTC-The Rural Telecommunications Group. ...More
May 15, 2012 By Josh Long
Posted in News