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Fortumo Teams with Telefónica, Telenor

Users in more than 30 countries will now be able to purchase digital goods over the Web and on Android, Windows 8 and Windows Phone devices. ...read more

Is Big Data the Key to Combating Churn?

With operator revenues from their traditional business getting more and more unpredictable since the emergence of over-the-top players such as ...read more

The Top Cellphone Manufacturers

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American ...read more

Latest Headlines

Rimhub Launches New Offering for Wholesale Carriers

Rimhub, a provider of outsourced managed services for telecoms, has announced the launch of sales-as-a-service for wholesale carriers ...More
April 24, 2013 By Arselia Gales
Posted in News
Mobinil Selects Openet Technology to Enhance Customer Experience

Egyptian mobile operator Mobinil has selected Openet's Policy Manager and Interaction Gateway technology to deliver advanced user controls and real-time usage information to Mobinil’s 35 million subscribers. ...More
April 24, 2013 By Arselia Gales
Posted in News, Customer Experience Management
Sprint Loses Half-Million Subscribers, Adds 12,000

Even though the carrier's losses narrowed, its customer numbers did not improve. ...More
April 24, 2013
Posted in News
Apple Profit Falls for First Time in 10 Years

The iPhone maker faces some competition from Samsung and from its own users. ...More
April 23, 2013
Posted in News
AT&T Posts Higher Profits But 'Economy Continues to be the Issue'

Revenue was weaker than Wall Street expected. ...More
April 23, 2013
Posted in News
NICE Introduces Customer Engagement Analytics

NICE Systems has announced the introduction of its Customer Engagement Analytics platform, which the company describes as the industry's first to combine interaction and transaction analytics. The platform allows organizations to capture and analyze big data generated by ...More
April 23, 2013
Posted in News, Customer Experience Management
Contactless Card Shipments Break All Records

Contactless payment card shipments are growing at the fastest rate since the technology was introduced in the early 2000s, according to figures released today by the Smart Payment Association. ...More
April 23, 2013
Posted in News
Orange Business Services Announces Global Expansion of Cloud-Based UC Services

Business Together as a Service will provide multinational UC to 3M. ...More
April 23, 2013
Posted in News
For Wholesalers, Wireless Wins and Losses Becoming a Game of Innovation

As few new service providers plan to roll out wireless services, selling integrated wholesale solutions into non-traditional wireless service models will be key to new growth opportunities. ...More
April 23, 2013
Posted in Blog
txtNation and RapidNFC Offer Direct Operator Billing

txtNation, a mobile billing and messaging aggregator, and RapidNFC, one of Europe's largest suppliers of NFC tags and products, have partnered to become the first to offer direct operator billing through NFC technology. ...More
April 22, 2013 By Arselia Gales
Posted in News, Billing