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Report: AT&T Bid for Telefónica Rejected

The Spanish government reportedly blocked the deal because of the important role Telefónica plays in Spain's economy, strategically and symbolically. ...read more

You Just Video-Called a Contact Center

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a ...read more

May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery ...read more

Latest Headlines

ALLTEL DEBUTS WEB-ENABLED SYSTEM

Alltel Communications Inc., a provider of wireline and wireless communication, has introduced an electronic bill presentment and payment system designed for online customer service and billing via the Internet. The system features archiving capabilities and multiple account ...More
January 1, 2000
Posted in News
EHPT SOFTWARE AIMS FOR QOS

A new EHPT product suite will let operators improve customer satisfaction and increase revenue by guaranteeing quality of service, and enabling differentiated service levels, company officials said. The software lets operators view and check the status of services across ...More
December 1, 1999
Posted in News
E-commerce firms eye Amazon.com patent fight

A patent lawsuit filed by on-line bookseller Amazon.com against its rival barnesandnoble.com could affect other on-line merchants and financial institutions that offer similar e-commerce functionality, an industry analyst says. At issue is Amazon’s patented 1-Click feature ...More
December 1, 1999
Posted in Articles, Billing
BILLCAST NOW IN VERSION 2.0

Just In Time Solution Inc.'s BillCast 2.0 is now available, the company said recently. The Internet billing and interactive customer care system is based on open standards, and lets billers use the electronic bill as a platform for delivering self-care applications. Billers ...More
December 1, 1999
Posted in News
TELEMEDIA RENEWS CSG CONTRACT

CSG Systems Inc. has signed a 7-year billing contract extension with Tele-Media Corp. of Delaware. The company will also use CSG’s Statement Express CSR product. Financial terms were not disclosed. Tele-Media has 266,000 subscribers in 10 states. ...More
December 1, 1999
Posted in News, Billing
WDP TEAMS WITH CHA

Western Datapro Inc. (WDP) has purchased CHA Systems’ Strategic Software applications to modify and lease to WDP’s telecom clients. WDP purchased modules for customer care, billing, carrier access billing, plant records, and assignment tracking and trouble management. The ...More
December 1, 1999
Posted in News, Billing
INET HIRED BY BELL ATLANTIC

Inet Technologies Inc. has been awarded a contract by Bell Atlantic for its GeoBill product, an interconnection billing application that converts raw data from the signaling network into business information used for reciprocal compensation and signaling network billing. ...More
December 1, 1999
Posted in News, Billing
CONVERGYS DEBUTS INTERNATIONAL BILLING SYSTEM

Convergys Corp., has released a new billing system created specifically for wireless carriers operating outside the United States. The new system, known as Atlys, is available on a licensed basis or to be managed by Convergys in its own data centers. Atlys is the first in a ...More
December 1, 1999
Posted in News, Billing
E&Y LEADS CLARIFY/CISCO INTEGRATION

Ernst & Young LLP has integrated Cisco Systems’ Intelligent Contact Management system with Clarify Inc.’s e-Front Office suite. The integration is intended to maximize corporate data and answering resources at the point of customer contact. The integration of Clarify’s CRM ...More
December 1, 1999
Posted in News
TEMPLATE RELEASES AUTOMATION PRODUCT

Template Software, Inc. has a new enterprise business automation product, company officials said. The Business Process Template (BPT) automatically models, deploys, and executes business processes. Business analysts can use BPT to model applications in business terms and ...More
December 1, 1999
Posted in News