• News Briefs
    Optical network management provider Clear closed $20 million in equity investment led by William Blair Capital Partners VII and Lovett Miller & Co. ...More
    June 1, 2001 Posted in News
  • CSG Systems Upgrades ACSR
    CSG Systems recently upgraded its Advanced Customer Service Representative (ACSR) front-end CRM platform. ACSR 5.0 has new window organization capabilities designed to improve access to customer records and let users plug other applications into the system. ...More
    June 1, 2001 Posted in News
  • News Briefs
    Cox Communications will use Sigma Systems Group’s Cable Broadband in a Box system to automate provisioning of its cable telephony services. Sigma will activate circuit-switched voice services over Cox’s hybrid fiber coaxial network. ...More
    June 1, 2001 Posted in News
  • Case Study: Rapid Integration of PIC CARE
    Carriers that add new applications into legacy environments often discover that they must hold it all together with a complex system of ropes and pulleys, and they may wonder if they’re really any better off. This case study about integrating PIC CARE processing for an ILEC ...More
    June 1, 2001 Posted in Articles
  • Sunrise Creates TDR Testing Module for DSL Services
    Sunrise Telecom has made a Time Domain Reflectometer (TDR) testing module available for use with its Light Chassis version of Sunset xDSL test equipment. The module was created as a testing unit with limited copper loop troubleshooting capabilities to support the Sunset ...More
    June 1, 2001 Posted in News
  • Billing Q&A with Jim O'Neill
    Q—People make references to “the good old days,” “Ma Bell” and so forth that I don’t understand, because I wasn’t around then. What was it like, and when did it change? A—While that is not strictly a billing-related question, it is a valid one.Who was Ma Bell and what was ...More
    June 1, 2001 Posted in Articles, Billing
  • News Briefs
    IP services equipment provider Quarry Technologies has raised $38 million in its “Series C” financing round. Leaders include 3i Group, Jerusalem Venture Partners and Corvis Corp. ...More
    June 1, 2001 Posted in News
  • Recovery Experts Rescue Panicked Billing Execs
    Data Pros Offer Advice on Preventing Cataclysmic LossesIt’s a nightmare for those who maintain the hard drives and databases that contain customer billing account information: the system freezes, the black screen of death appears—and zippo! You find yourself staring at your ...More
    June 1, 2001 Posted in Articles, Billing
  • Athene Integrates with CSG for CRM Tool
    Athene Software plans to integrate its APT Churn and APT Profitability applications with CSG Systems’ CCS/ACSR, CSG.net and NextGen to build an enhanced CRM system that provides real-time customer behavior analysis. ...More
    June 1, 2001 Posted in News
  • News Briefs
    Cerillion Technologies has recently acquired $9 million from such investors as Germany-based Digital Capital and U.S.-based Granville Baird Capital Partners. ...More
    June 1, 2001 Posted in News