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Are 'Dumb Pipes' Real? Telstra Says No

"Owning the customer" is not necessarily a path to financial success. And over-the-top players are threats in some sectors, but for ...read more

You Just Video-Called a Contact Center

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a ...read more

May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery ...read more

Latest Headlines

TEMPLATE, TELEKNOWLEDGE TEAM

Template Software Inc., a supplier of enterprise application integration products and services, is teaming with TeleKnowledge Group, the developer of Bill By Bit, a billing customer care and service management platform. Template will create a software connector between Bill ...More
September 1, 1999
Posted in News
ICT SUPPORTS AOL CANADA

ICT Group Inc., has agreed to provide customer support services for Canadian members of America On Line Canada. In the agreement, ICT Group’s call center in Riverview, New Brunswick, will respond to AOL customer billing questions, provide technical support and promote ...More
September 1, 1999
Posted in News
TELSTRA SELECTS CPDI

Telstra Corp. Ltd., an Australian operator of a national telecommunications network with voice, data, mobile and Internet service options, integrated into its suite of telecommunications services the call-processing platform manufactured by Communications Product ...More
September 1, 1999
Posted in News, Billing
ALLTEL, INTECOM TEAM

Alltel Information Systems, a provider of information processing management, outsourcing services and application software to the financial, mortgage and telecommunications industries, will join Intecom Systems to fully integrate Intecom’s applications into Alltel’s ...More
September 1, 1999
Posted in News, Billing
Strategy and Execution: The BellSouth Cellular Billing Migration

In this industry, CIO is said to mean “career is over” instead of chief information officer. It’s not true when production costs drop from as high as $7 per bill to about $1 per bill over a six-year period. The information technology team at BellSouth Cellular, led by Russ ...More
September 1, 1999
Posted in Articles, Billing
Mediation Systems: Pressure's On for Usage-Based IP

As telcos are pushed into next-generation services such as IP telephony, mediation systems will be a key component in the integration of telephony services and data networks and the migration to new billing models. The question of how to bill for new services is one of the ...More
September 1, 1999
Posted in Articles, Billing
CSG IMPLEMENTS BILLCONNECT

CSG Systems Inc., recently implemented its BillConnect Express, a new commercial telephony billing system for 21st Century Telecom, Chicago’s only fiber-optic provider of cable TV, Internet and telephone services. The billing system, a modular end-to-end system for ...More
September 1, 1999
Posted in News, Billing
HNC INSTALLS ATACS FOR CARRIERS

HNC Telecommunications Solutions, a division of HNC Software, completed installations of ATACS (Advanced Telecommunications Abuse Control System) at two carriers. General Communication Inc. (GCI), a wireline carrier based in Anchorage, and wireless carrier Telefonica ...More
September 1, 1999
Posted in News
Interview with says Phil McKinney, Teligent's CIO and vice president of information technology

With full-page ads in the New York Times and Wall Street Journal and a 68 percent new customer “take rate” for its interactive EBPP offering, Teligent is making some noise with its billing. Completely facilities-based, the Vienna, Va.-based CLEC provides data services to ...More
September 1, 1999
Posted in Articles, Billing
CELLULAR ONE SELECTS TELEMAC FOR PREPAID

Cellular Properties Inc., entered a licensing contract for prepaid cellular services with Telemac Corp. Telemac will let Cellular Properties implement and manage prepaid programs in Illinois, using Telemac’s handset-based prepaid system. Prepaid technology eliminates most ...More
September 1, 1999
Posted in News, Billing