• SEPRO, HP
    Sepro and Hewlett-Packard Co. plan to co-develop a mobile e-commerce billing system for the mobile telecommunications industry. The system will integrate the HP Smart Internet Usage (SIU) platform with Sepro e-rate and will be implemented by HP Consulting. HP will resell ...More
    April 1, 2000 Posted in News, Billing
  • NEXTRA TO USE OPENET’S IP MEDIATION
    Swiss telco Nextra successfully implemented Openet Telecom’s Fusion Works, an IP billing mediation system. Nextra selected Fusion Works to support its landline telephone operations. ...More
    April 1, 2000 Posted in News, Billing
  • PARADIGM SELECTS LIGHTBRIDGE
    Lightbridge Inc. won a contract to streamline Paradigm Direct LLC’s customer acquisition process. Lightbridge call center representatives will perform credit analysis and account activation services via a Web browser using its Telesto Portal system. In other news, Corsair ...More
    April 1, 2000 Posted in News
  • Web self-care: Changing the Face of Customer Relations
    Like never before, companies must be willing to put customers in the driver’s seat. The old rule “the customer is always right” has now become “the customer has the right of way.” Businesses are seeking to give customers the green light to manage their own accounts via the ...More
    April 1, 2000 Posted in Articles, Billing
  • ACE*COMM UPGRADES MEDIATION
    Ace*Comm recently released Version 3 of N*Vision, its convergent mediation platform. The release has functionality and performance enhancements, including SS7 mediation, IP device mediation, generation of softswich billing records, real-time rating and wholesale generation ...More
    April 1, 2000 Posted in News
  • BILLING CONCEPTS MAJORITY OWNER OF PRINCETON ECOM
    Billing Concepts Corp. became the majority shareholder of privately held Princeton eCom with the purchase of $33.5 million in that company’s stock. The purchase ups Billing Concepts’ ownership to approximately 51 percent from 24 percent. The investment includes $27 million ...More
    April 1, 2000 Posted in News, Billing
  • XACCT, AMS TEAM
    Xacct Technologies Inc. and American Management Systems Inc. will jointly create customer care and billing systems to help convergent telecom providers deliver usage-based billing. The companies will combine the XacctUsage metering and mediation system with AMS’ systems ...More
    April 1, 2000 Posted in News, Billing
  • Billing Q&A with Jim O'Neill
    Q—I’ve been hearing about new requirements for pooling telephone numbers and would like to know more about that subject. A—The subject is quite extensive, but I will try to condense it down to the essentials. First a little background. Historically, if a carrier (whether an ...More
    April 1, 2000 Posted in Articles, Billing
  • LHS, ALCATEL EXTEND CONTRACT
    LHS Group Inc. and Alcatel recently agreed to pursue wireless and wireline opportunities in mainland China in addition to its existing global partnership agreement. The companies will assemble a team to address billing and customer care opportunities at Alcatel’s subsidiary ...More
    March 1, 2000 Posted in News, Billing
  • ONLINE RESOURCES SELECTS HTI SYSTEM
    HTI Voice & Internet Solutions, a provider of Web and system integration technologies, will integrate Online Resources & Communications Corp.’s Internet bill pay system, the Opus Remittance Service, into HTI’s Internet banking system. HTI is implementing Phase II of its ...More
    March 1, 2000 Posted in News