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Report: AT&T Bid for Telefónica Rejected

The Spanish government reportedly blocked the deal because of the important role Telefónica plays in Spain's economy, strategically and symbolically. ...read more

You Just Video-Called a Contact Center

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a ...read more

May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery ...read more

Latest Headlines

BCGI PROVIDES PREPAID TECHNOLOGY FOR ROGERS CANTEL

Boston Communication Group Inc. (BCGI) announced it is the nationwide provider of prepaid wireless technology for Rogers Cantel Inc., of Canada. Rogers Cantel is launching a Pay-As-You-Go prepaid wireless service. BCGI is providing prepaid technology and customer support ...More
October 1, 1998
Posted in News, Billing
RETEVISION CHOOSES KENAN

Retevision, a telephony provider in Spain, has implemented Kenan Systems Corporation's Arbor/BP to provide a second-by-second billing system to serve its 600,000 customers. Kenan estimates that per-second billing will save customers between 15 percent and 25 percent on ...More
October 1, 1998
Posted in News, Billing
Publisher's Letter IP Myth vs. Reality

If you believe the trade press hype, every conceivable information transfer will be over Internet Protocol (IP) by the year 2000 or shortly thereafter. This analysis is about the hype and reality of this IP or Internet vision and the challenges ahead. (1) It's cheaper than ...More
October 1, 1998
Posted in Articles
CONVERGYS SIGNS COMCAST, SWISSCOM

Convergys, formerly CBIS, announced an agreement with Comcast Corporation under which Convergys will license its CableMaster Billing and Subscriber Management system. Comcast, the nation's fourth largest multiple system operator is planning to use the system to support its ...More
October 1, 1998
Posted in News
AMERITECH CONTRACTS IBS

International Billing Services (IBS) has signed a two-part contract with Ameritech Communications Inc. (ACI), the long distance subsidiary of Ameritech. The first part is a multi-year professional services agreement, under which IBS will build and enhance ...More
October 1, 1998
Posted in News
An Interview With... Randy Brouckman, Vice President, Software Systems and Operations, Iridium LLC

Iridium is an 18-member consortium (led by Motorola, Inc., which has a 25 percent stake) established to create a satellite-based communications network that will literally service the entire globe. Voice and data services are scheduled to begin on Sept. 23, 1998, through ...More
October 1, 1998
Posted in Articles, Billing
Mediation in a Multi-Service IP Network

The Internet is moving beyond a web, remote access, and email network, to a robust platform for delivering sophisticated, value-added services and applications. What has changed? First, the massive fiber build-outs from Level 3, Qwest, Williams, and the existing fiber from ...More
October 1, 1998
Posted in Articles, Billing
IN-TOUCH INKS DEAL WITH PAGENET

PageNet, the world's largest wireless messaging and information provider, has awarded a three-year contract to In-Touch Management Systems, Inc. The company's In-Touch II paging billing and management system will now handle all of PageNet's reseller billing and provisioning ...More
October 1, 1998
Posted in News, Billing
CRAMMINGS ACSENTION PROMPTING LEC THIRD-PARTY BILLING CONTRACT CHANGES. Proposals for process automation are still on drawing board

Cramming, the industry catch-word for the unethical practice of submitting or including unauthorized, misleading, or deceptive charges for inclusion on a consumer's local telephone bill, has quickly come out of the closet. In 1997, it barely appeared on the radar screens of ...More
October 1, 1998
Posted in Articles, Billing
ORACLE TO BUY VERSATILITY

Oracle Corp., has agreed to purchase Versatility Inc., of Fairfax Virginia for $16 million in cash. Versatility designs software to help companies keep track of telemarketing and other outbound calls. Oracle is a large provider of business software for inbound call center ...More
October 1, 1998
Posted in News