• COMPANIES GO TO PLAN B
    Plan B Communications, a provider of integrated voice, data and Internet services for business customers, will use CommTech, DSET and Info Directions for OSS, including workflow management, service activation, automated ordering gateway, and customer care and billing. ...More
    October 1, 2000 Posted in News, Billing
  • Trends in Billing Functionality
    TeleStrategies Inc. recently completed a comprehensive study of 34 billing systems in its 2000 Billing Systems Functionality Report. This analysis comprised nearly every type of system, for nearly every type of client. The study included over 150 functionality points, and ...More
    October 1, 2000 Posted in Articles, Billing
  • SIMPLE WILL USE ASPIRO’S IP SERVICES
    Simple Mobile Solutions, a Netherlands SMS and WAP service provider, will use Aspiro to deliver and host its mobile Internet services. Simple Mobile will use Aspiro’s SMS message-switching service to distribute the services. The SMS network is designed to let users access ...More
    October 1, 2000 Posted in News
  • CONVERGYS WINS MEXICAN CABLE CONTRACT
    Convergys recently signed a three-year billing deal for Mexican cable company Cablemás’ cable and broadband billing services. Convergys will use its Integrated Communications Operations Management System, designed to support convergence of video, high-speed data, and ...More
    October 1, 2000 Posted in News, Billing
  • ACS INTRODUCES E-NTOUCH
    ACS recently introduced e-Ntouch, an end-to-end system for customer relationships. The software is designed to give end users constant interaction with a customer company via the phone, Internet or other electronic means. The e-Ntouch service module features basic trouble ...More
    October 1, 2000 Posted in News
  • EBPP Challenges:Critical Mass or Inexorable Crawl?
    Perhaps it may be said that one’s obstacle is another’s opportunity. How true this rings in the still-fledgling EBPP industry environment. Was it just yesterday EBPP was touted as the panacea to cure all ills? Cost savings for billers and time savers for users. But adoption ...More
    October 1, 2000 Posted in Articles
  • NARUS RELEASES IBI PRODUCT
    Narus recently released a wire-speed, revenue-grade IBI system for high-speed optical networks. Using the Intel® Internet Exchange™ architecture, the product is designed for flexible networking and the ability to quickly add network functionality It uses reprogrammable ...More
    October 1, 2000 Posted in News
  • CONVERGYS CREATES CRM UNIT
    Convergys Corp. launched a new eCRM business unit designed to link Web-enabled customer relationship systems to clients. The unit will link Convergys’ 39 call centers to integrated, Web-enabled, multichannel contact centers. The unit also plans to enhance the development of ...More
    October 1, 2000 Posted in News
  • AMS BUILDS WAP INTERFACE FOR INADVANCE
    American Management Systems recently introduced a WAP user interface for INAdvance, its latest prepaid customer care and management system. The INAdvance WAP Self Care interface is designed to let prepaid customers review call charges, reload balances, transfer balances to ...More
    September 1, 2000 Posted in News, Billing
  • EBILLIT, PRODIGY TEAM
    Integretel Inc.’s Internet subsidiary, eBillit, and ISP Prodigy Communications Corp. plan to let Prodigy Biz customers pay for Internet services through their local phone bill. By leveraging eBillit’s LEC billing infrastructure, Prodigy plans to gain access to the local ...More
    September 1, 2000 Posted in News