• The Fallout of Billing Blunders: Many Corporate Billing Errors May Yet Be Uncovered
    Bills are often acknowledged as the single most important touch point with the customer. As such, billers strive to make the presentment and payment process easy and painless. Since a company’s revenue stream flows from the billing process, it must be effective and ...More
    September 1, 2000 Posted in Articles, Billing
  • Central/Eastern Europe Focus: Billing Systems in Hungary
    Editor’s note: This is the first of a series of articles on the international telecommunications marketplace for billing and OSS. Deregulation is in the works in Eastern Europe, including countries such as Hungary—and much as it has in the U.S. marketplace, this environment ...More
    September 1, 2000 Posted in Articles, Billing
    One 2 One, a GSM network provider, signed a $2.2 million deal with BEA Systems Inc., an e-commerce transaction company, for its WebLogic Server to run One 2 One’s Web, wireless and back-end applications. BEA Systems and Tantau Software Inc., a developer of e-commerce ...More
    September 1, 2000 Posted in News
    CommTech Corp. and Daleen Technologies plan to provide end-to-end service management systems for integrated communications providers, DLECs and cable markets. The companies plan to participate in joint marketing activities and integrate CommTech’s FastFlow Suite with ...More
    September 1, 2000 Posted in News, Billing
    MetaSolv Software Inc. plans to incorporate Cygent e-business systems within the Telecom Business Solution software suite. MetaSolv, by incorporating Cygent’s system, wants to let communications service providers offer business via the Web. Service providers will also be ...More
    September 1, 2000 Posted in News
    NetEye Corp. recently introduced Hawk-Eye NextGen Fraud 1.0, a fraud management system for IP networks. The system is designed to detect and combat IP address fraud by using a combination of event and profile-based analysis that goes beyond previous systems based only on ...More
    September 1, 2000 Posted in News
  • COURT RULES PORTLAND CAN’T FORCE CABLE ACCESS Nevertheless, ISPs, AT&T and other large carriers are moving toward open access
    AT&T won the latest battle in its fight against Portland, Ore., on June 22 when the 9th U.S. Circuit Court of Appeals in San Francisco ruled that Portland couldn’t force AT&T to let competing ISPs use its cable lines to reach residential customers. It’s not that AT&T ...More
    September 1, 2000 Posted in Articles
    LaserCom, a European provider of Internet bill presentment systems, and X-Tension, a customer care and billing company based in the United Kingdom, plan to build an EBPP system. X-Tension will combine disparate billing information while using LaserCom`s EBPP software to put ...More
    September 1, 2000 Posted in News, Billing
    Three CLECs are merging to create elantic Communications Inc., a voice and data services provider to serve customers from Maine to Florida. As part of the merger, Cavalier Telephone Inc., Conversent Communications LLC and Florida Digital Network Inc. will replace their ...More
    September 1, 2000 Posted in News, Billing
  • Sign on the Dotted Line
    In recent months, a number of big-ticket contracts between billing vendors and their customers have been signed and sealed. Probably the most impressive is the $100 million, 3-year contract that AT&T Business Services renewed with Convergys in May. Under this agreement, ...More
    August 1, 2000 Posted in Articles, Billing