• NARUS RELEASES IBI PRODUCT
    Narus recently released a wire-speed, revenue-grade IBI system for high-speed optical networks. Using the Intel® Internet Exchange™ architecture, the product is designed for flexible networking and the ability to quickly add network functionality It uses reprogrammable ...More
    October 1, 2000 Posted in News
  • CONVERGYS CREATES CRM UNIT
    Convergys Corp. launched a new eCRM business unit designed to link Web-enabled customer relationship systems to clients. The unit will link Convergys’ 39 call centers to integrated, Web-enabled, multichannel contact centers. The unit also plans to enhance the development of ...More
    October 1, 2000 Posted in News
  • AMS BUILDS WAP INTERFACE FOR INADVANCE
    American Management Systems recently introduced a WAP user interface for INAdvance, its latest prepaid customer care and management system. The INAdvance WAP Self Care interface is designed to let prepaid customers review call charges, reload balances, transfer balances to ...More
    September 1, 2000 Posted in News, Billing
  • EBILLIT, PRODIGY TEAM
    Integretel Inc.’s Internet subsidiary, eBillit, and ISP Prodigy Communications Corp. plan to let Prodigy Biz customers pay for Internet services through their local phone bill. By leveraging eBillit’s LEC billing infrastructure, Prodigy plans to gain access to the local ...More
    September 1, 2000 Posted in News
  • Left in the Dust: Revenue Assurance for ISPs Your get-the-customer-at-any-cost drive to push up subscriber numbers may prove too big a risk if you let back-office functions suffer.
    Revenue assurance practices that may have worked for plain-vanilla subscriber bases won’t cut it in the changing ISP world. Historically, pushing revenue assurance to the back burner has been common practice. Today, however, ISPs stand to lose more than did their telecom ...More
    September 1, 2000 Posted in Articles, Billing
  • SIGMA RELEASES SERVICEBROKER 5.0
    Sigma Systems Group, a provider of customer care, billing, and provisioning systems, has released ServiceBroker 5.0. ServiceBroker is a service provisioning and activation system designed for voice, data, Internet and broadband cable services. The workflow engine delivers ...More
    September 1, 2000 Posted in News, Billing
  • ROAD RUNNER CHOOSES NARUS
    Road Runner will use Narus IBI Solutions—including Narus Intelligence—for deployment in its nationwide broadband cable modem service. Road Runner will use the system to collect detailed usage information from broadband networks. That information will then be sent to Narus’ ...More
    September 1, 2000 Posted in News, Billing
  • MULTIMEDIA CHOOSES CLEC SOFTWARE
    Florida MultiMedia will use CLEC Software’s billing system to deliver local and long-distance rating and customer care service out of its Orlando office. Florida Multi Media provides local, long-distance, and Internet service to Central Florida, and plans to expand into ...More
    September 1, 2000 Posted in News, Billing
  • CONVERGYS SIGNS VERIZON, OMNISKY
    Convergys Corp. signed a 5-year contract with Verizon Wireless to handle the merged subscribership of Bell Atlantic Mobile, AirTouch and GTE. Convergys will employ its client-server billing system with real-time rating and customer care in a service bureau environment. ...More
    September 1, 2000 Posted in News, Billing
  • COYOTE TO ACQUIRE OAN
    Coyote Network Systems Inc. wants to buy OAN Services, an electronic billing and call center business based in Northridge, Calif., with annual revenues of $20 million. OAN managers say the company can process 50 million transactions a month and processes $400 million in ...More
    September 1, 2000 Posted in News