• PORTAL SOFTWARE, ALCATEL JOIN FORCES
    Portal Software Inc. and Alcatel are co-marketing an IP billing system. Alcatel will market, distribute, integrate and deploy customer care and billing solutions for IP and data telecommunications service providers based on Infranet, Portal’s IP billing system. The alliance ...More
    August 1, 2000 Posted in News, Billing
  • Billing problems didn't help GST: ISPs say errors were rampant, customer service unresponsive
    GST Telecommunications Inc., with 6,000 miles of fiber optic backbone on the West Coast, Texas and Hawaii, couldn't find a buyer before it moved to Chapter 11 bankruptcy. The Vancouver, Wash.-based CLEC, which offers voice, data and Internet access over an ATM backbone, is ...More
    August 1, 2000 Posted in Articles, Billing
  • LIGHTBRIDGE, TELEPHIA DESIGN MARKETING SYSTEM
    Lightbridge Inc. and Telephia, a provider of wireless marketing intelligence, plan to give wireless carriers data for improving customer acquisition, retention and risk management. The point-of-sale system will be designed to let carriers and manufacturers tailor sales ...More
    August 1, 2000 Posted in News
  • AVOLENT USING ATG SERVER
    Avolent (formerly Just In Time Solutions) will use the Dynamo Personalization Server from Art Technology Group Inc. to create personalized Internet billing applications for its BillCast software platform. Avolent previously integrated the server with BillCast to provide ...More
    August 1, 2000 Posted in News, Billing
  • EMERGING TECHNOLOGIES IXTOOLS 2.5
    Emerging Technologies Group Inc., a provider of business and decision support systems for telcos, recently released iXTools 2.5. The system is designed to increase control over monitoring, analyzing, and reporting on revenue, costs, and margins. ...More
    August 1, 2000 Posted in News
  • XACCT, STONEHOUSE TO INTEGRATE
    XACCT Technologies and Stonehouse Technologies Inc., a provider of telecom financial management systems for the private and public sector, plan to provide network operators with management and reporting capabilities. Stonehouse will integrate XACCTusage into its flagship ...More
    August 1, 2000 Posted in News
  • CSG, DIVA INTEGRATE SYSTEMS
    CSG Systems Inc. and Diva, a provider of video-on-demand interactive products and services, recently created a proprietary interface between the Diva Video Server and CSG Broadband Express billing system. CSG will support Diva’s VoD products, including automatic processing ...More
    August 1, 2000 Posted in News
  • Congress passes uniform sourcing law
    The House, seeking a way to simplify how state and local jurisdictions determine taxes on wireless telecommunications, in July passed the Mobile Telecommunications Sourcing Act (H.R. 4391). But the bill doesn't solve all the difficulties in determining tax jurisdiction, a ...More
    August 1, 2000 Posted in Articles
  • Mitigating Risk with User Acceptance Testing
    In customer care, billing, accounts receivable and fraud, user acceptance testing (UAT) is a necessary step toward coordinating business goals and processes with systems that have already been tested. UAT is useful for more regularly scheduled releases of code and in ...More
    August 1, 2000 Posted in Articles, Billing
  • EDOCS LAUNCHES BILLDIRECT 1.8
    Edocs Inc., recently launched BillDirect 1.8, which features customer care and CSR functionality, enhanced analytical capabilities and enhancements to edocs' visual development environment. The system is designed to let organizations reduce call center costs by giving CSRs ...More
    August 1, 2000 Posted in News