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Are 'Dumb Pipes' Real? Telstra Says No

"Owning the customer" is not necessarily a path to financial success. And over-the-top players are threats in some sectors, but for ...read more

You Just Video-Called a Contact Center

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a ...read more

May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery ...read more

Latest Headlines

LHS, BULL AND SOFRECOM PARTNER

LHS, Bull and Sofrecom announced that satellite operator Telecommunications par Satellites Mobiles of France, has selected the LHS product BSCS, based on the Sofrecom meditation device FCC, to provide billing and customer care and consulting services for telecommunications ...More
July 8, 1998
Posted in News, Billing
CSG SIGNS RENAISSANCE

CSG Systems Inc. has signed an exclusive multiyear contract with Renaissance Media LLC, under which CSG's Communications Control System (CCS) for customer care and billing will serve 125,000 customers. Renaissance, which is based in New York State, will also use CSG's ...More
July 8, 1998
Posted in News
DOBSON, DTI TO LICENSE HOCIMS

H.O. Software Inc. announced that Douglas Telecommunications Inc. (DTI) and Dobson Communications Inc. have agreed to license its HCIMS customer care and billing software for their cellular networks. The new systems will be put in place by September 1998. Based in San ...More
July 8, 1998
Posted in News, Billing
EXCELL AND TELSTRA LAUNCH VENTURE

Excell Global Services, L.L.C., a call center services provider in North America and Europe, has entered into a joint agreement with Australia's largest telecommunications company, Telstra, to service the Asia Pacific region's rapidly growing $1.8-billion call center ...More
July 8, 1998
Posted in News
SLP ALLIES WITH HP, SIGNED BY MOBISTAR

SLP InfoWare, Inc. announced that Mobistar, Belgium's second largest GSM provider with a 30 percent market share, has selected SLP's Churn/Customer Profiling System, which is designed to minimize subscriber churn and maximize customer lifetime value. Churn/CPS is an ...More
July 8, 1998
Posted in News
CYBERCASH AND EEI TEAM

CyberCash, Inc. and the Edison Electric Institute (EEI) announced an agreement to provide EEI members the option of incorporating CyberCash's PayNow electronic check service into their billing strategies at a significant discount. The PayNow program is designed to allow ...More
July 8, 1998
Posted in News
AETHOS WINS THREE

Aethos Communications Systems announced three contract wins to deploy its Aethos Service Node (SN) and Aethos Service Support System (SNSS), a hardware and software wireless prepayment system in Europe. Telenor Mobil Radiomobil of Norway, Libertel B.V. of the Netherlands ...More
July 8, 1998
Posted in News
Standards Watch : Unbundled Network Element Standards Inch Forward

Processes for ordering and billing unbundled network elements (UNEs) between the RBOCs and CLECs continue to be hammered out in the Ordering and Billing Forum's (OBF) Billing and Ordering and Provisioning (O&P) committees. Reflecting the political nature of these ...More
July 8, 1998
Posted in Articles, Billing
AN INTERVIEW WITH....RANDY LINTECUM

The subject of this month's interview is Randy Lintecum, president of International Billing Services (IBS). IBS, along with billing software vendor CableData, is a subsidiary of USCS International. IBS, unquestionably the dominant player in the statement processing market, ...More
July 8, 1998
Posted in Articles, Billing
LOGICA AND LHS PARTNER

Logica announced a $5.5 million dollar contract to provide a convergent billing system for Iusacell, an independent cellular operator in Mexico and an affiliate of Bell Atlantic Corporation. Logica partnered with LHS Group, Inc. to secure the contract. Acting as the systems ...More
July 8, 1998
Posted in News, Billing