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Are 'Dumb Pipes' Real? Telstra Says No

"Owning the customer" is not necessarily a path to financial success. And over-the-top players are threats in some sectors, but for ...read more

You Just Video-Called a Contact Center

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a ...read more

May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery ...read more

Latest Headlines

The Economics of Billing: Maximizing the Value Equation

"How can I maximize the value of the billing system to my business?" That is the question at the heart of billing economics and the question each carrier must answer on a daily basis. While many of the individual components appear simple, few carriers can accurately ...More
June 1, 1998
Posted in Articles, Billing
LHS TO ACQUIRE INFOCELLULAR

LHS Group Inc. and InfoCellular Inc. have signed a letter of intent for LHS to acquire InfoCellular for approximately $9.5 million in LHS stock. LHS is buying Infocellular to add its point of sale software to its current billing and customer care product offering. In other ...More
June 1, 1998
Posted in News
INDUSTRY GROUPS JOIN TO PETITION FCC

CTIA, PCIA, USTA and TIA have joined to ask the FCC to resolve the dispute between the industry and the FBI over new wiretap requirements. The industry groups state that they are committed to assisting law enforcement agencies to carry out court-ordered wiretaps, but they ...More
June 1, 1998
Posted in News
SATELLITE SELECTS COSTGUARD

Satellite Communications Systems, Inc. (SCSI) has installed Info Directions' Costguard billing system to support its expanding product line. Costguard is Windows 95/NT-based and SCSI is a Hampton, Va.-based telecom company providing transmission of voice and data via ...More
June 1, 1998
Posted in News, Billing
MARCUS UTILITIZES CABLEDATAS STARGATE

CableData and Marcus Cable, the nation's 10th largest MSO, announced the launch of Marcus' data warehouse implementation, using CableData's StarGateSM. StarGate is a marketing and operational tool designed to enhance the analysis of customer data extracted from its DDP/SQL ...More
June 1, 1998
Posted in News
ILLUMINET MAKES GAINS

ILLUMINET announced that Allegan Cellular L.P., Cellular Plus, Cellular XL Associates L.P., Illinois Valley Cellular and Union Cellular have signed contracts for Authentix's Roamer Verification and Reinstatement (RVR) services. RVR is designed to provide economical roamer ...More
June 1, 1998
Posted in News
CORSAIR TO ACQUIRE SUBSCRIBER COMPUTING

Corsair Communications Inc. has signed a definitive agreement to acquire Subscriber Computing Inc., a privately held supplier of software systems to the wireless industry. Upon completion of the acquisition, Corsair will issue to Subscriber shareholders shares of Corsair ...More
June 1, 1998
Posted in News
ICG TELECOM GROUP SELECTS IBM

IBM announced that ICG Telecom Group has chosen its Integrated Customer Management System (ICMS) customer management and billing system. ICG Telecom Group is a wholly owned subsidiary of ICG Communications with more than 186,000 voice lines in service. In addition, IBM will ...More
June 1, 1998
Posted in News
Billing World Standards Watch Access Billing and Customer Account Systems to Change

Long distance carriers must now pay different fees to LECs for local access using new formulas and calculations, according to FCC mandate and subsequent new guidelines from the Ordering and Billing Forum (OBF). Now, long distance companies will pay LECs a per minute fee, ...More
June 1, 1998
Posted in Articles, Billing
ALLSTATE SELECTS GERS

San Diego-based Allstate Cellular and Communication has purchased GERS Retail Systems' Sequel System. Allstate is using GERS' Batch Bar Coding, Sequel Flash, Serial Number Tracking, Point-of-Sale and Sequel Mail modules designed to simplify daily retail operations. Allstate ...More
June 1, 1998
Posted in News