• TELUTION LAUNCHES COMMUNICATIONS EXCHANGE 2.0
    Telution LLC recently launched Communication Exchange 2.0, an integrated billing, customer care and order management software system. CE 2.0 uses a Web customer resource management system designed to merge three applications onto one system. CE 2.0 is designed to ...More
    December 1, 1999 Posted in News, Billing
  • Strategies for Managing IP Data
    Traditional carriers and upstart competitors may seem to have very little in common when it comes to infrastructure or business practices, but one thing they are all experiencing is a tremendous increase in call volume. As residences order multiple phone lines and as ...More
    December 1, 1999 Posted in Articles, Billing
  • AERIAL INSTALLS LIGHTBRIDGE RETAIL MANAGEMENT
    Wireless telco Aerial Communications has deployed Lightbridge’s Retail Management System (RMS) to replace its current telecom retail system. Lightbridge develops customer acquisition, retention and risk management systems for the telecom market. Aerial is Lightbridge’s ...More
    December 1, 1999 Posted in News
  • EDS SELECTS SUN SERVER FOR ITS BILLING SERVICE
    EDS will use Sun Microsystems' hardware, including the SunEnterprise 10000 Starfire server to support EDS' new interactive billing service, iBilling. The Java-based service is designed for businesses with huge billing volumes. The system performs invoice processing, ...More
    December 1, 1999 Posted in News, Billing
  • Billing Q&A with Jim O'Neill
    Q – My Company has been evaluating billing system proposals and after a while, they all sound the same. How can we cut through the hype and know whether we are getting the most for our investment? A – The short answer is: not very easily. So much depends on the size of your ...More
    December 1, 1999 Posted in Articles, Billing
  • E&Y LEADS CLARIFY/CISCO INTEGRATION
    Ernst & Young LLP has integrated Cisco Systems’ Intelligent Contact Management system with Clarify Inc.’s e-Front Office suite. The integration is intended to maximize corporate data and answering resources at the point of customer contact. The integration of Clarify’s CRM ...More
    December 1, 1999 Posted in News
  • TEMPLATE RELEASES AUTOMATION PRODUCT
    Template Software, Inc. has a new enterprise business automation product, company officials said. The Business Process Template (BPT) automatically models, deploys, and executes business processes. Business analysts can use BPT to model applications in business terms and ...More
    December 1, 1999 Posted in News
  • EHPT SOFTWARE AIMS FOR QOS
    A new EHPT product suite will let operators improve customer satisfaction and increase revenue by guaranteeing quality of service, and enabling differentiated service levels, company officials said. The software lets operators view and check the status of services across ...More
    December 1, 1999 Posted in News
  • E-commerce firms eye Amazon.com patent fight
    A patent lawsuit filed by on-line bookseller Amazon.com against its rival barnesandnoble.com could affect other on-line merchants and financial institutions that offer similar e-commerce functionality, an industry analyst says. At issue is Amazon’s patented 1-Click feature ...More
    December 1, 1999 Posted in Articles, Billing
  • INET HIRED BY BELL ATLANTIC
    Inet Technologies Inc. has been awarded a contract by Bell Atlantic for its GeoBill product, an interconnection billing application that converts raw data from the signaling network into business information used for reciprocal compensation and signaling network billing. ...More
    December 1, 1999 Posted in News, Billing