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Subex Tops Gartner's Rev. Assurance List

Analyst firm Gartner has ranked BSS provider Subex as the market leader in revenue assurance and fraud management for the third consecutive year, ...read more

Is Big Data the Key to Combating Churn?

With operator revenues from their traditional business getting more and more unpredictable since the emergence of over-the-top players such as ...read more

The Top Cellphone Manufacturers

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American ...read more

Latest Headlines

INTUIT TO OFFER E-BILL PRESENTMENT THOUGH QUICKEN 98

Intuit, Inc., announced that it plans to enable customers to view electronic bills in the new version of its personal software program, Quicken 98. The new service is based on an open architecture, electronic bill presentment server system featuring the Open Financial ...More
February 1, 1998
Posted in News
LOCKHEED MARTIN TO PROVIDE LNP TO NCAC

Lockheed Martin IMS announced a five-year contract with the Northeast Carrier Acquisition Company (NCAC) to provide local number portability (LNP) services to telephone companies in six states. Under the contract, Lockheed Martin IMS will develop a regional telephone number ...More
February 1, 1998
Posted in News
ITDS TO BUY CSCS TRIS

International Telecommunications Data Services, Inc., (ITDS) and Computer Sciences Corporation (CSC) announced that ITDS will buy TRIS, a cellular billing unit of CSC, for $100 million. Under terms of the agreement, ITDS will pay CSC $90 million in cash and the remainder in ...More
February 1, 1998
Posted in News, Billing
CIBERNET SIGNS US WEST WIRELESS

Cibernet, a provider of services for intercarrier roaming payment exchange, announced that US West Wireless chose Cibernet's Financial Net Settlement Program designed to settle roamer billing between roaming partners. This is intended to allow US West Wireless to use a ...More
February 1, 1998
Posted in News
OAN SIGNS NTC

OAN Services, Inc. has entered into an agreement with National Tele-Communications, Inc. (NTC), a national IXC to provide its new Invoice Ready Billing (IRB) services. Under terms of the agreement, OAN will also provide a package of LEC and direct billing services to NTC. ...More
February 1, 1998
Posted in News, Billing
Billing: The Number One Problem for Call Centers GTE Wireless Case Study

Mabel Jones answers her phone within seconds at a wireless carrier's call center. She knows that the customer she's speaking with likely will ask about their bill, and she is not alone. Thousands of customer service associates (CSAs) like her at call centers across the ...More
February 1, 1998
Posted in Articles, Billing
CABALEDATA ADDS OUTSOURCE OPTION

CableData, Inc., announced its Intelecable Platinum package as an outsource version of its Intelecable customer management and billing system via worldwide communications links to CableData's full-service data enter in Atlanta. Intelecable is designed to allow carriers to ...More
February 1, 1998
Posted in News
METASOLV SIGNS CT COMMUNICATIONS

MetaSolv Software, Inc., a provider of OSS software, announced a software licensing and service agreement with CT Communi-cations, Inc., of North Carolina. CT will use MetaSolv's Telecom Business Solution (TBS) software suite as part of its back office operations support. ...More
February 1, 1998
Posted in News
ILLUMINET MAKES GAINS

Illuminet announced that United States Cellular, Bell South Cellular, Illinois Valley Cellular, Cellular Plus and First Cellular of Southern Illinois have selected Illuminet's Cellular Administration and Operations Support Service (COAS), which is designed to manage ...More
February 1, 1998
Posted in News
IBS Extends Its Bill Presentation and Payment Options to Include Electronic Methods

International Billing Services (IBS) in December announced two somewhat-related initiatives designed to meet a perceived growing demand by billers and end users to access and pay invoices via electronic means. IBS, a subsidiary of Rancho Cordova, Calif.-based USCS ...More
February 1, 1998
Posted in Articles, Billing