• Wholesale Billing: Build or Buy?
    In October’s Billing World magazine, Becky Dancy of Intertech Management Group described the differences between retail and wholesale telecom billing systems (“Billing for Wholesale Services: Just Like Retail—Or Is It?” page 36). As a follow-up, we asked three large ...More
    November 1, 1999 Posted in Articles, Billing
  • LHS PROVISIONS FASCEL, NEXTEL
    LHS Group Inc. announced that Fascel Ltd., a GSM operator in Gujarat, India, has selected LHS’ BSCS customer care and billing system to support its wireless service. BSCS will replace the existing customer care and billing system of EHPT India. Fascel currently has more ...More
    November 1, 1999 Posted in News, Billing
  • ACCUDOCS SUPPORTS TRANSPOINT
    AccuDocs LLC, a vendor and systems integrator of document processing services, has signed a partnership agreement with TransPoint LLC, a provider of Internet bill delivery and payment. AccuDocs will provide systems integration and technical assistance and act as a billing ...More
    November 1, 1999 Posted in News, Billing
  • ACN SELECTS TELCARE, SIGMA SYSTEMS GROUP
    American Communications Network, a provider of competitive long-distance, paging, Internet and utility services, selected Sigma Systems Group’s TELCARE product to provide customer care and billing systems to facilitate its expansion into the newly deregulated European ...More
    November 1, 1999 Posted in News
  • SAVERA, BASSET PARTNER
    Savera Systems Inc., a developer of Web-based billing systems, and Basset Telecom Solutions, which develops high-tech fraud management products for the cellular industry, agreed to a marketing and technical partnership to create and deliver prepaid billing systems, company ...More
    November 1, 1999 Posted in News, Billing
  • RIGHT NOW TECHNOLOGIES RELEASES UPGRADE
    Right Now Technologies announced Right Now 3.0, an upgrade to its e-service system. The software helps Web-connected businesses improve the quality and responsiveness of Internet customer support. The system is designed to work by presenting visitors a selection of ...More
    November 1, 1999 Posted in News
  • Ensuring the Hand-Off from Service Bureau to Print Bureau
    More hands in the pot can mean miscommunicated goals and frustration. What should telecommunications companies have in SLAs to eliminate surprises at the beginning and end of billing cycles? “The bill is not junk mail; it is your link to your customer, so you don’t want it ...More
    November 1, 1999 Posted in Articles, Billing
  • TELKOM SA CHOOSES AMDOCS
    Telkom SA Ltd., South Africa’s largest telecom company, and Amdocs agreed to implement Amdocs Ensemble modules for usage processing for all of its local and long-distance operations. Telkom SA plans to use the system for rating, billing and error management for its more ...More
    November 1, 1999 Posted in News
  • CELCOM SELECTS ARBOR
    Celcom Sdn Bhd, a telecommunications company in Malaysia, has selected Lucent Technologies’ Kenan Systems Arbor/BP billing software and Arbor/OM customer care module. Celcom will use the system for its integrated billing and customer management needs across its wireline, ...More
    November 1, 1999 Posted in News, Billing
  • MOORE TEAMS WITH EDOCS
    Edocs, a provider of Internet billing software, and Moore Corp. Ltd. announced a strategic alliance intended to provide a package for sending bills and statements to customers in any format. Moore, a supplier of print outsourcing and database systems, has licensed and ...More
    November 1, 1999 Posted in News