• IP-SS7 Interoperability: The Status of VoIP-PSTN Parity
    Last year the focus for voice over IP (VoIP) providers and product developers was to achieve service parity with the public switched telephone network (PSTN). Though VoIP has seen success in prepaid and international calling markets, its proponents admitted that the service ...More
    November 1, 1999 Posted in Articles, Billing
  • 10 Reasons CRM is Waiting for Take-Off
    A renewed or intensified customer focus can facilitate more effective and efficient customer service—which, in turn, can reduce churn, increase revenue per subscriber, and provide growth in high-value segments. In his book The Loyalty Effect, Fredrick Reichheld of Harvard ...More
    November 1, 1999 Posted in Articles, Billing
  • TELECOM TECHNOLOGIES ACQUIRES SEQUEL
    Telecom Technologies Inc., a developer of telecommunications software products and services, has acquired Sequel Systems Inc., a developer of data migration and system implementation services. Terms of the agreement were not disclosed. Telecom Technologies and Sequel plan ...More
    November 1, 1999 Posted in News
  • YOURACCOUNTS.COM DEBUTS WITH INTERNET BILLING AND STATEMENT ACCESS OFFER
    Output Technology Solutions, a provider of bill and statement processing systems, announced the formation of YourAccounts.Com, a new division focused exclusively on recurring customer interactions via the Internet, including EBPP and statement presentment. YourAccounts ...More
    November 1, 1999 Posted in News, Billing
  • Telsoft Introduces Call Accounting Software
    TelSoft Solutions of Glendale, Calif., recently signed its first contract with a CLEC for the use of MegaWare, its real-time call accounting software. The software is designed to help customers, such as hotels, health care offices and consulting firms, bill guests and ...More
    October 1, 1999 Posted in News
  • TELEFLEX NAMES OSG PREFERRED VENDOR
    Teleflex Systems Inc. recently selected OSG Billing Services as its preferred vendor for bill presentment, company officials said. Teleflex designs telecommunications billing and invoice processing systems. The company handles debit, international callback, paging, ...More
    October 1, 1999 Posted in News, Billing
  • Aspect Launches CRM System
    Aspect Telecommunications Corp., a provider of customer relationship management (CRM) systems, recently debuted its Aspect Customer DataMart, a packaged business intelligence system designed to gather multimedia customer data from distributed contact centers. Using the ...More
    October 1, 1999 Posted in News
  • CSG GAINS TWO CABLE CUSTOMERS
    CSG Systems Inc. recently signed an eight-year agreement with Austin, Texas-based Classic Cable Inc. to provide customer care and billing services for its 300,000 subscribers, CSG officials said. Classic will install a customer care and billing system, as well as CSG’s ...More
    October 1, 1999 Posted in News, Billing
  • AMERITECH MOBILE RENEWS CONVERGYS CONTRACT
    Convergys Corp. renewed its contract to provide Ameritech Mobile Communications with customer care and billing services. The contract finalizes an agreement that went into effect Oct. 1, 1997, and will continue through Sept. 30, 2004. Under the renewed contract, Convergys ...More
    October 1, 1999 Posted in News
  • SOFTPLUS WINS TWO
    SoftPlus Systems of India, a provider of e-commerce and customer relationship management systems, has secured contracts worth $2.5 million for its call center systems from Asia Online Ltd., a Hong Kong-based ISP, and Mobil Rom, a wireless carrier in Romania. SoftPlus will ...More
    October 1, 1999 Posted in News