• DSET Ships Two CLEC Products
    DSET Corp. recently released its ez911 gateway service designed to let CLECs provision new customers faster. The product is designed to automate the transfer of relevant customer information from CLECs to national 911 service bureaus. Another new software application, ...More
    October 1, 1999 Posted in News
  • Micromuse Debuts Outage Assessment System
    Micromuse Inc., a provider of fault and service-level management software, recently debuted NetCool/Impact, a software system designed to let corporations and service providers rapidly assess the impact of IT service outages. The goal is to accelerate service restoration by ...More
    October 1, 1999 Posted in News
  • VERAMARK, ERICSSON PARTNER
    Veramark Technologies Inc., a developer of telecommunications management and billing systems, signed a reseller license agreement with Ericsson Telecom S.A. de C.V., a provider of telecommunications equipment in South America. Under the agreement Ericsson will license and ...More
    October 1, 1999 Posted in News, Billing
  • INTASYS TEAMS WITH PRIMAL
    Intasys Corp., a provider of billing systems and customer care products, will partner with Primal Systems Inc., a provider of Internet-enabled customer intelligence systems, Intasys officials said in August. The companies will integrate Primal’s Outfront product with ...More
    October 1, 1999 Posted in News, Billing
  • CHECKFREE, EQUIFAX COLLABORATE
    CheckFree, a provider of financial electronic commerce processing and services, and Equifax E-Banking Solutions, a developer of consumer information management, transaction processing and other services, recently launched electronic billing and payment (EBP) services to ...More
    October 1, 1999 Posted in News
  • AT&T CHOOSES BRIO TECHNOLOGY
    AT&T chose Brio Technology, a business intelligence software developer, to provide its company decision makers with business information, as well as marketing and customer trend analysis nationwide. The custom-built system is designed to disseminate telephony, cable and ...More
    October 1, 1999 Posted in News
  • PWC, CLARIFY TEAM
    PricewaterhouseCoopers LLP (PWC), a customer relationship management (CRM) consulting firm, and Clarify Inc., a developer of front-office software, will combine to offer companies a single system for deployment of Web-based customer loyalty systems for the Internet. The ...More
    October 1, 1999 Posted in News
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    October 1, 1999 Posted in Articles
  • Sigma Launches New Billing System
    Sigma Systems Group recently launched Webcare, its newest customer care support system. Targeted at telecom carriers, cable service providers and ISPs, Webcare is designed to deliver self-care and customer service at lower costs, increase productivity of CSRs, and promote ...More
    October 1, 1999 Posted in News, Billing
  • Cracking the Code: CLECs Grapple with USOCs, FIDs
    You haven’t seen so much hype about cracking codes since the discovery of the Rosetta Stone. Like deciphering hieroglyphics, CLECs are grappling with deciphering USOCs (universal service order codes) and FIDs (field identifiers)—so vital in translating customer service ...More
    October 1, 1999 Posted in Articles