• RIGHT NOW TECHNOLOGIES RELEASES UPGRADE
    Right Now Technologies announced Right Now 3.0, an upgrade to its e-service system. The software helps Web-connected businesses improve the quality and responsiveness of Internet customer support. The system is designed to work by presenting visitors a selection of ...More
    November 1, 1999 Posted in News
  • Ensuring the Hand-Off from Service Bureau to Print Bureau
    More hands in the pot can mean miscommunicated goals and frustration. What should telecommunications companies have in SLAs to eliminate surprises at the beginning and end of billing cycles? “The bill is not junk mail; it is your link to your customer, so you don’t want it ...More
    November 1, 1999 Posted in Articles, Billing
  • TELKOM SA CHOOSES AMDOCS
    Telkom SA Ltd., South Africa’s largest telecom company, and Amdocs agreed to implement Amdocs Ensemble modules for usage processing for all of its local and long-distance operations. Telkom SA plans to use the system for rating, billing and error management for its more ...More
    November 1, 1999 Posted in News
  • CELCOM SELECTS ARBOR
    Celcom Sdn Bhd, a telecommunications company in Malaysia, has selected Lucent Technologies’ Kenan Systems Arbor/BP billing software and Arbor/OM customer care module. Celcom will use the system for its integrated billing and customer management needs across its wireline, ...More
    November 1, 1999 Posted in News, Billing
  • MOORE TEAMS WITH EDOCS
    Edocs, a provider of Internet billing software, and Moore Corp. Ltd. announced a strategic alliance intended to provide a package for sending bills and statements to customers in any format. Moore, a supplier of print outsourcing and database systems, has licensed and ...More
    November 1, 1999 Posted in News
  • NETWORK PLUS CHOOSES DSET
    Network Plus Inc. has selected the DSET suite of ezSubscribe systems designed to enable the CLEC to streamline the labor-intensive process of deciphering complex descriptions of telephone services in a customer service record (CSR), translating them into a readable format, ...More
    November 1, 1999 Posted in News
  • Financial Watch : EBPP Attracts Investment
    Analysts predict spending for electronic bill presentment and payment (EBPP) systems will take off. Jim Van Dyke, senior analyst at the Internet Research Group, believes that carriers will spend $875 million on EBPP in 2000, increasing to $1.55 billion in 2001 and $2.4 ...More
    November 1, 1999 Posted in Articles, Billing
  • APPLIX DELIVERS NEW WEB-BASED CRM SYSTEM
    Applix Inc., a developer of Web-based, front-office business systems, will include iCustomerInsight, a Web-based, real-time, integrated CRM analytic system, within its current iEnterprise product suite. iEnterprise is designed for business analysis, forecasting, planning ...More
    November 1, 1999 Posted in News
  • IP-SS7 Interoperability: The Status of VoIP-PSTN Parity
    Last year the focus for voice over IP (VoIP) providers and product developers was to achieve service parity with the public switched telephone network (PSTN). Though VoIP has seen success in prepaid and international calling markets, its proponents admitted that the service ...More
    November 1, 1999 Posted in Articles, Billing
  • 10 Reasons CRM is Waiting for Take-Off
    A renewed or intensified customer focus can facilitate more effective and efficient customer service—which, in turn, can reduce churn, increase revenue per subscriber, and provide growth in high-value segments. In his book The Loyalty Effect, Fredrick Reichheld of Harvard ...More
    November 1, 1999 Posted in Articles, Billing