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Are 'Dumb Pipes' Real? Telstra Says No

"Owning the customer" is not necessarily a path to financial success. And over-the-top players are threats in some sectors, but for ...read more

You Just Video-Called a Contact Center

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a ...read more

May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery ...read more

Latest Headlines

Critics Mixed on iOS 7: 'Apple Is Innovating' But 'Consistent With Expectations'

Upgrades for the software that runs iPhones and iPads include multitasking for all apps and the ability to preview an app before opening it. ...More
June 11, 2013 By Craig Galbraith
Posted in News
Mobile Money: Where It's Headed and Telecom's Likely Role

Dan Baker's chat with mobile money expert Dave Birch covers mobile vs. credit cards, fraud concerns, a case study in Kenya, and the very different regulatory climates of Europe vs. the U.S. ...More
June 11, 2013 By Dan Baker
Posted in Blog, Revenue Management
Norway Cableco Picks NetCracker BSS

NetCracker's solution will completely replace the company's legacy revenue management system and provide what NetCracker says is the flexibility and functionality needed to support the increasing scope and complexity of the company's product and service offerings. ...More
June 11, 2013 By Craig Galbraith
Posted in News, Billing, Service & Network Management
T-Mobile Netherlands Picks Openet for Charging

Evolved Charging will enable rich customer engagement, real-time control and price plan innovations, while supporting continuous network and service evolution, Dublin-based Openet said. ...More
June 11, 2013 By Craig Galbraith
Posted in News, Service Creation & Delivery
I Want My Cable (Operator) Faster and Riskier

“Go faster and take more risks!" That seems like potentially good advice for a race car driver or mixed martial-arts fighter, but is it really sound strategy for today’s cable operators and content providers? ...More
June 11, 2013
Posted in Blog
Cable Industry Defiant and Optimistic at The Cable Show

The cable representatives at the industry’s biggest annual event didn’t appear overly concerned by the threat of over-the-top players, explaining that there is enough room at the table for everyone. ...More
June 10, 2013
Posted in Blog
Amdocs, SeaChange Help CSPs Monetize Multiscreen TV

Combining SeaChange and Amdocs software and services, the solution covers the deployment of video-streaming capabilities, through the management of the associated customer experience, to monetization of these services. ...More
June 10, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service Creation & Delivery
May's Hottest Selling Smartphones

The iPhone is finally proving fallible, only remaining the top seller last month, among the major U.S. carriers, at AT&T. Our image gallery breaks down all of the winners at Verizon, AT&T, Sprint and T-Mobile in May. ...More
June 10, 2013
Posted in Galleries
Click!, BCI Broadband Tap GLDS

Great Lakes Data Systems (GLDS) has added Click! Network and BCI Broadband to its growing list of broadband service provider customers. ...More
June 10, 2013 By Craig Galbraith
Posted in News, Billing, Customer Experience Management
AT&T Adds More Wireless Subscribers This Quarter

AT&T is out with some preliminary second-quarter numbers that are a big improvement over Q1. ...More
June 7, 2013 By Craig Galbraith
Posted in News