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Ericsson, Accenture Named Tops in TOMS

Gartner says the TOMS market became more concentrated in 2012, with the top 20 vendors accounting for about 58 percent of total revenue, up from 56 ...read more

Keep an Eye On Your Network

Hopefully Brazil’s 4G networks will be ready to support the, because next month, the Confederations Cup, the first of three massive sporting events ...read more

Verizon, Comcast Post Strong Q1 Numbers

Verizon, CenturyLink and Comcast were among the U.S. communications giants that delivered strong first-quarter financial news to their customers and ...read more

Latest Headlines

Possible New AT&T Prepaid Plan a 'Smart Move'

Despite the fact that many of its rivals beat AT&T to the punch, at least one industry insider says the potential launch of an "All In One" prepaid service is one that the carrier should make. ...More
May 6, 2013 By Craig Galbraith
Posted in News
TIBCO, Teradata Team on Big-Data Value

Teradata says its Unified Data Architecture combines powerful technologies to provide closed-loop processing of big data by facilitating the collection, analysis and modeling of real-time event streams. ...More
May 6, 2013 By Craig Galbraith
Posted in News, Service & Network Management
Tiered Data Plans Undermine the Revenue-Generating Potential of LTE Data Services

Being the biggest LTE market has not brought low data-plan prices to U.S. consumers. Verizon Wireless charges $7.50 for each GB of data downloaded over its LTE network. This is three times the European average of $2.50. ...More
May 6, 2013
Posted in Articles, Revenue Management
Tecnotree Gets $2.1 Million Order in Latin America

Tecnotree says its new systems can provide far better quality of service in terms of performance and drive operational costs down for the unnamed operator group in Latin America. ...More
May 3, 2013 By Craig Galbraith
Posted in News, Service & Network Management, Service Creation & Delivery
Is Network Monitoring Dead?

Network monitoring is dead unless solutions become agile enough to deliver real-time visibility, while keeping up with the increasing complexity, volume, and speed of network traffic in virtualized data center and cloud application delivery environments. ...More
May 3, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management, Service Creation & Delivery
Driving More Effective Customer-Retention Rates

While all CSPs are partially enabled by technology, they also are enabled by leadership’s willingness to try new approaches to reduce customer churn. ...More
May 3, 2013
Posted in Articles
Global Managed Telecom Services to Reach $152B in 2013, Study Finds

Insight Research also predicts U.S. revenues from managed telecom will increase from $34 billion in 2013 to $51 billion in 2017. ...More
May 2, 2013
Posted in News
InfoVista Rolls Out Application Visibility Solution Update

InfoVista’s application visibility services solution is designed to help communications service providers (CSPs) enhance their business offerings, to improve the customer experience and generate additional revenues. ...More
May 2, 2013 By Craig Galbraith
Posted in News, Customer Experience Management, Service & Network Management
FairPoint, Windstream Pick TOA Technologies for Field Service Management

TOA will work with the providers to help them leverage the power of their mobile workforce to drive results such as completing more jobs per day and enhancing the customer experience. ...More
May 2, 2013 By Craig Galbraith
Posted in News, Customer Experience Management
Thriving In a Market of Hyper-Innovation

With rapid evolution does come opportunity, but it can also bring complexity in how we operate today and how we will operate going forward. ...More
May 2, 2013
Posted in Blog