Billing and OSS World: Features/Columns

ALU Helps U.S. Cellular Bind Network Performance to Customer Satisfaction

Troubleshooting a network performance issue has always been a highly technical pursuit, however, the process of elimination – the fault isolation – was not unduly complex. But that was so 2005. ...More

October 27, 2010 By Tim McElligott

Posted in Articles, Customer Experience Management, Service & Network Management

Telcordia Update: Focused on the Value Chain

Telcordia focuses on the value and delivery chains to help operators secure their place. ...More

October 26, 2010 By Tim McElligott

Posted in Articles, Service Creation & Delivery

Brocade's John McHugh: Checking the Cloud

The promise of cloud computing has been misrepresented, the Brocade CMO contends. Let’s get real. ...More

October 8, 2010 By Tara Seals

Posted in Articles

EBPP Soaring Along with Complexity

Electronic bill payment is getting easier every day for consumers, but operators must support all their customers’ whims. ...More

October 5, 2010 By Tim McElligott

Posted in Articles, Billing, Customer Experience Management, Revenue Management

Video Is the New V in VoIP

An underlying theme running through the upcoming VoIP Conference & Expo at IIT will be “Where are we going with the network?" Expect video to be declared the new "V" in VoIP. ...More

September 28, 2010 By Tim McElligott

Posted in Articles, Service & Network Management

CLECs Must Grow or Die

The face of the competitive service provider is changing with consolidation and the move to all-IP, and requiring more back-office attention. ...More

September 28, 2010 By Tara Seals

Posted in Articles

Mobile Video Streaming Into Record Book

In the world according to Allot Communications, mobile data usage is skyrocketing with streaming video as its booster. ...More

September 27, 2010 By Tim McElligott

Posted in Articles, Customer Experience Management, Service & Network Management

Surviving Disaster From Iraq to West Virginia

Figuring out how to survive a disaster after it has already occured is not the best strategy. In fact, it’s no strategy at all. ...More

September 27, 2010 By Tim McElligott

Posted in Articles, Service & Network Management

NIST’s Arnold Kicks Off HSNI 2010

The $8 billion investment from the government will make for a nice down payment on the $160 billion or so this smart-grid infrastructure would cost. ...More

September 21, 2010 By Tim McElligott

Posted in Articles, Service & Network Management

For Cablecos, Video Is the Linchpin to Customer-Centricity

The cable TV operators are competing for the same customers as the telcos and have created some key advantages that may get them to “customer-centricity" first. ...More

September 20, 2010

Posted in Articles, Customer Experience Management

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