Blogs

Even back-office functions like billing can benefit from innovation to be more customer-centric and capable of providing the digital products and services customers’ desire.

The proliferation of video and the "FaceTime effect" are impacting the way we do business. What about calling a vendor for support on a product and talking to the contact center agent via video conference?

Cloud computing is leveling the playing field and enabling rural and regional providers to deliver excellent customer experiences and to deploy new services on par with larger service providers with much larger customer bases.

Switching to VoIP saves on service and infrastructure costs and has moved from Hobbyist to a mainstream alternative to the old switching gear and POTS line.

The biggest advantage of predictive RAN congestion management for operators is the ability to predict and control congestion before it becomes a bigger problem. They can throttle heavy users while maintaining quality of experience for other higher paying customers.

Among the topics at the final day of The Cable Show were Jennifer Lopez's NUVOtv initiative for Latinos, and getting faster broadband for America's schools.

Dan Baker chats with Verizon's Kathy Romano about the joys, challenges and behind-the-scenes action running Verizon's payments division.

Vertek's Al Brisard comments on how responding to market needs and bringing new services to market can mean a great deal of change for a carrier at all levels of its organization.

With the historical divide between developing and developed markets disappearing, mobile is rapidly becoming much more interesting a proposition for the global content players.

Each suitor has its own vision and each potential deal could drive a tectonic shift in not only the U.S. mobility space but also the entire consumer media and telecom ecosystem.