B/OSS Insider Blog

Wi-Fi Critical for Retail Analysis

If you imagine, hypothetically, that in a big shopping mall every retailer that provides a managed Wi-Fi service is suffering from downtime – consumers will resort to their standard mobile networks.

Avaya Blog

Scoring the Top 7 Trends of 2014

While the predictions may have been made many months ago, it seems that all have taken on more urgency now.

Dan Baker Blog

Network Topology via Enterprise Search

Enterprise search acquires its data from any number of sources: machine logs, tables, emails, twitter feeds, Excel, call center conversations — it even bypasses APIs and the data trolls who force you to pay a king’s ransom to cross their bridges.


What Customers See Through Your Portal

After conducting more than 25 interviews about Web portals with business customers of large telecom carriers, ATLANTIC-ACM found that end-users view customer-facing Web portals as windows into the internal workings of their carriers.

Tecnotree Blog

UX Investment Cuts Customer Call Times

There should not be any seconds or minutes wasted with agents struggling with complex software.

Live Events

No One Really Knows What 5G Is

There’s still a lot of work to be done to give people access to the Internet and mobile. Anne Bouverot, director general of the GSMA, stresses the importance of clearing, harmonizing and allocating spectrum.

Rebecca's Connected World

Every Consumer Is a King

Consumer expectations for mobile services are like a royal fiat: There’s zero tolerance for delay or failure.

Network Management Zone

An Open Goal for Network Orchestration

We all know that network infrastructure is critical to the fan experience of this global tournament. But, let's admit it, our industry doesn't have the same mass appeal as football.