B/OSS Insider Blog

Using Science to Know Your Customers

Your network is unfailing, your devices are top notch, and your offerings are among the best.  But are your customer relationships strong enough to withstand the constant and growing competitive noise?

Avaya Blog

Scoring the Top 7 Trends of 2014

While the predictions may have been made many months ago, it seems that all have taken on more urgency now.

Dan Baker Blog

Combatting SIM Box Fraud

TRI’s Dan Baker talks with Mobilink’s Ahmad Nadeem Syed about shutting down SIM box fraud.


What Customers See Through Your Portal

After conducting more than 25 interviews about Web portals with business customers of large telecom carriers, ATLANTIC-ACM found that end-users view customer-facing Web portals as windows into the internal workings of their carriers.

Tecnotree Blog

Raising the Stakes in Mobile Money

The time has now come for African mobile money services to move to the next stage – growth, reaching as many users as possible.

Live Events

No One Really Knows What 5G Is

There’s still a lot of work to be done to give people access to the Internet and mobile. Anne Bouverot, director general of the GSMA, stresses the importance of clearing, harmonizing and allocating spectrum.

Rebecca's Connected World

Every Consumer Is a King

Consumer expectations for mobile services are like a royal fiat: There’s zero tolerance for delay or failure.

Network Management Zone

An Open Goal for Network Orchestration

We all know that network infrastructure is critical to the fan experience of this global tournament. But, let's admit it, our industry doesn't have the same mass appeal as football.