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The Top Cellphone Manufacturers (ACSI Rankings)

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American Customer Satisfaction Index – fall, while rivals Samsung and Motorola earned higher numbers than a year ago. ...More

6 hours ago

Posted in Galleries

The Top U.S. Fixed-Line Operators

The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More

Yesterday

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The Top U.S. Wireless Operators

Verizon and AT&T saw their ACSI scores rise, while Sprint was stagnant and T-Mobile took a fall. None, however, could compete with some of the smaller operators. ...More

Yesterday

Posted in Galleries

Verizon, Comcast Post Strong First-Quarter Numbers

Verizon, CenturyLink and Comcast were among the U.S. communications giants that delivered strong first-quarter financial news to their customers and investors. ...More

May 16, 2013

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April's Hottest Selling Smartphones

Nokia's Lumia 920 finally fell off our list of America's hottest selling smartphones to make way for new phones from Samsung and HTC, while BlackBerry's new Z10 failed to register in the weeks after its much-hyped debut. All the while, Apple's iPhone 5 racks up wins. ...More

May 8, 2013

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The Biggest BSS-OSS/Service Provider M&A of Q1 2013

Some service providers and players in the billing and BSS/OSS industries made major acquisitions in the first quarter of 2013, deals that could change the landscape for years to come. ...More

April 8, 2013

Posted in Galleries, Billing, Customer Experience Management, Service & Network Management

Image Gallery: February's Hottest Selling Smartphones

The Google Nexus 4 and the Nokia Lumia 920 made a statement, but could either keep up with the iPhone 5 and Samsung Galaxy S III juggernauts? ...More

March 16, 2013

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Communications Companies Hit Their Stride in Q4

Some of the biggest names in communications – Verizon, Windstream, Apple, etc. – built on improvements in Q3 2012 to have an even better fourth quarter. Not all was rosy, but many stemmed subscriber losses while others turned financial losses into profits. ...More

February 20, 2013

Posted in Galleries

Image Gallery: December's Hottest Selling Smartphones

High drama in December smartphone sales: Could Windows Phone 8 devices like the Nokia Lumia 920 and the HTC 8X make a run at Apple's iPhone 5? Would Samsung retain dominance over its Android competitors with the likes of the Galaxy S III and the Note II? ...More

January 13, 2013

Posted in Galleries

Slide Show: What's Hot & What's Not — M2M and the Internet of Things in 2013

Analysys Mason's Steve Hilton is out with his list of what's hot and what's not in the "crazy world" of the "Internet of Things" and machine-to-machine (M2M) communications. So what can we expect in 2013? ...More

January 11, 2013

Posted in Galleries

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