News

New Plum Voice Tool Improves Voice Applications

A new tool from Plum Voice addresses the escalating business need to improve voice applications, refine customer service and minimize call center costs. ...More

April 9, 2013 By Craig Galbraith

Posted in News, Customer Experience Management, Service & Network Management

T-Mobile Customers Most Likely to Switch, Verizon Least

Among handset manufacturers, only Apple's iPhone seems to have a real lock on its customer base. Even owners of the wildly popular Samsung Galaxy S III wouldn't hesitate to dump their current smartphone for something else. ...More

April 9, 2013 By Craig Galbraith

Posted in News

Pavlov Media-CCG Buys Coretec Communications

Pavlov, which operates a CLEC division called Campus Communications Group (CCG), says the new assets will improve its ability to build and deploy fiber-optic services. ...More

April 8, 2013 By Craig Galbraith

Posted in News

OrderLogix Releases New Order Management Platform

OrderLogix, a provider of order management solutions for call centers, e-commerce and multi-channel merchants, has released version 4.0 of its flagship call center and order management solutions. ...More

April 8, 2013 By Arselia Gales

Posted in News

Verizon CEO Considers Dropping Contracts

T-Mobile's recent announcement of dropping contracts and phone subsidies has led Verizon Wireless CEO Lowell McAdam to consider the same approach. ...More

April 8, 2013 By Arselia Gales

Posted in News

TIM Brasil Selects Nokia Siemens Networks to Deploy LTE 4G Network

TIM Brasil customers will soon enjoy faster services as the carrier has chosen Nokia Siemens Networks to deploy an LTE network. ...More

April 8, 2013 By Arselia Gales

Posted in News, Service & Network Management

AT&T To Get More Spectrum with Corr Wireless Buy

AT&T is set to acquire spectrum and subscribers belonging to Corr Wireless, a 2G operator owned by C Spire Wireless. ...More

April 8, 2013 By Arselia Gales

Posted in News

iPhone 5: T-Mobile Already Reaping Benefits Before Release Date

More T-Mobile subscribers are staying with the company as it prepares to offer its own version of the iPhone 5 – with HD voice – next week. ...More

April 6, 2013 By Craig Galbraith

Posted in News

WMS Picks Equinox's TeleLink for At-Sea Voice, Data Services

TeleLink includes a full array of tools for reporting and filtering data, creating a real-time usage data warehouse, and optimizing networks. ...More

April 5, 2013 By Craig Galbraith

Posted in News, Service & Network Management

HP Chairman Resigns 'To Reduce Any Distraction'

The IT giant continues to wrestle with fallout from CEO and M&A decisions. ...More

April 5, 2013

Posted in News

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