Webinars

Maximizing the Potential of the Cloud Event Date: Wednesday, Feb 22, 2012 02:00 PM EST
Posted February 2, 2012 in Webinar An examination of how service providers can leverage Cloud to both minimize operational costs while driving new revenue. ...More MORE INFO

Balancing Act: Aligning Your Service Decisions with Your Strategic Goals Event Date: Tuesday, Mar 06, 2012 02:00 PM EST
Posted February 7, 2012 in Webinar,Service & Network Management The pinnacle for any service organization is finding the balance between contradicting service objectives and achieving full alignment with the organization’s strategic goals. ...More MORE INFO

Building Your M2M Strategy: 4 Steps for Success Available: On Demand
Posted October 18, 2011 in Webinar,Billing,Service & Network Management As the ecosystem around machine-to-machine communications takes shape, questions abound over the right go-to-market strategy for all players and the requirements necessary to bring an end-to-end solution to market. ...More MORE INFO

Tomorrow's Network Operations Center ... for Marketing? Available: On Demand
Posted November 9, 2011 in Webinar,Service & Network Management,Customer Experience Management As the communications industry evolves toward customer-centric operations, service management solutions are becoming a core component of the emerging customer-experience solutions. ...More MORE INFO

Stay Ahead of the Curve: Top 10 e-Billing Trends for Optimum Customer Care Available: On Demand
Posted August 31, 2011 in Webinar,Customer Experience Management,Billing Learn about the challenges and opportunities that e-billing trends present and be introduced to our predictions about where these trends may lead and how organizations and customers may respond. ...More MORE INFO

Transformation Begins and Ends with the Customer Available: On Demand
Posted August 31, 2011 in Webinar,Customer Experience Management The era of the consumer is here, and network operators are driving hard to create leaner, more efficient and market-responsive operations, all while placing a keen focus on delivering the optimal customer experience. ...More MORE INFO

A Holistic Approach to In-Service Customer Experience Management Available: On Demand
Posted June 28, 2011 in Webinar,Customer Experience Management,Service & Network Management This Webinar will illustrate how a holistic approach to in-service customer experience management, which includes customers themselves, provides clear and strategic business intelligence across an organization. ...More MORE INFO

Least Cost Routing for Next Gen Networks: Making the Transition Available: On Demand
Posted February 22, 2011 in Webinar,Customer Experience Management,Revenue Management,Service & Network Management The ability to support various tiers of service is a growing need among operators as they work to provide a more personalized approach to each subscriber. And, routing voice traffic is quickly becoming more than just a cost issue. ...More MORE INFO

e-Billing IQ: the 7-Minute Opportunity Available: On Demand
Posted September 15, 2010 in Webinar,Billing,Customer Experience Management How well do you understand your customers? Are you leaving money on the table? It’s time to learn about the 7-minute opportunity for sustainable growth. ...More MORE INFO

Policy: Getting a Handle on Bandwidth, Personalization and the Customer Experience Available: On Demand
Posted April 29, 2010 in Webinar It's a new service world. Online, on-demand and on-the-go, today's communications customers expect personalized offerings, ubiquitous access and broad choices, driving ever more bandwidth usage while they're at it. This new world of unlimited customer choice requires new strategies for managing the ...More MORE INFO

Webinars

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