Webinars

Rethinking Communications: Reducing Churn via Relevant Communications Available: On Demand
Posted August 3, 2012 in Webinar,Customer Experience Management There was a time when you could just blanket a trade area with offers ranging from TV to cable to wireless to mobile. Not anymore. As new competitors enter an already saturated market, the focus has shifted to reducing churn via relevant communications. ...More MORE INFO

Active vs. Passive Monitoring: Everything You Ever Wanted to Know (But Were Afraid to Ask!) Available: On Demand
Posted June 13, 2012 in Webinar,Service & Network Management This Webinar shows the benefits of both active and passive monitoring and dissects the differences between troubleshooting and root-cause analysis, showing why it is more important than ever to know which is best for your business. ...More MORE INFO

Real-time Monetization Opportunities Driving Revenue for Communications Service Providers Available: On Demand
Posted February 29, 2012 in Webinar,Service Creation & Delivery,Billing,Revenue Management As providers strive to grow, they're under pressure to contain operational costs and run as efficiently as possible. A SaaS-based monetization platform can support current needs while providing flexibility for the future. ...More MORE INFO

Balancing Act: Aligning Your Service Decisions with Your Strategic Goals Available: On Demand
Posted February 7, 2012 in Webinar,Service & Network Management The pinnacle for any service organization is finding the balance between contradicting service objectives and achieving full alignment with the organization’s strategic goals. ...More MORE INFO

Maximizing the Potential of the Cloud Available: On Demand
Posted February 2, 2012 in Webinar An examination of how service providers can leverage Cloud to both minimize operational costs while driving new revenue. ...More MORE INFO

Building Your M2M Strategy: 4 Steps for Success Available: On Demand
Posted October 18, 2011 in Webinar,Billing,Service & Network Management As the ecosystem around machine-to-machine communications takes shape, questions abound over the right go-to-market strategy for all players and the requirements necessary to bring an end-to-end solution to market. ...More MORE INFO

Tomorrow's Network Operations Center ... for Marketing? Available: On Demand
Posted November 9, 2011 in Webinar,Service & Network Management,Customer Experience Management As the communications industry evolves toward customer-centric operations, service management solutions are becoming a core component of the emerging customer-experience solutions. ...More MORE INFO

Stay Ahead of the Curve: Top 10 e-Billing Trends for Optimum Customer Care Available: On Demand
Posted August 31, 2011 in Webinar,Customer Experience Management,Billing Learn about the challenges and opportunities that e-billing trends present and be introduced to our predictions about where these trends may lead and how organizations and customers may respond. ...More MORE INFO

Transformation Begins and Ends with the Customer Available: On Demand
Posted August 31, 2011 in Webinar,Customer Experience Management The era of the consumer is here, and network operators are driving hard to create leaner, more efficient and market-responsive operations, all while placing a keen focus on delivering the optimal customer experience. ...More MORE INFO

A Holistic Approach to In-Service Customer Experience Management Available: On Demand
Posted June 28, 2011 in Webinar,Customer Experience Management,Service & Network Management This Webinar will illustrate how a holistic approach to in-service customer experience management, which includes customers themselves, provides clear and strategic business intelligence across an organization. ...More MORE INFO

Least Cost Routing for Next Gen Networks: Making the Transition Available: On Demand
Posted February 22, 2011 in Webinar,Customer Experience Management,Revenue Management,Service & Network Management The ability to support various tiers of service is a growing need among operators as they work to provide a more personalized approach to each subscriber. And, routing voice traffic is quickly becoming more than just a cost issue. ...More MORE INFO

e-Billing IQ: the 7-Minute Opportunity Available: On Demand
Posted September 15, 2010 in Webinar,Billing,Customer Experience Management How well do you understand your customers? Are you leaving money on the table? It’s time to learn about the 7-minute opportunity for sustainable growth. ...More MORE INFO

Policy: Getting a Handle on Bandwidth, Personalization and the Customer Experience Available: On Demand
Posted April 29, 2010 in Webinar It's a new service world. Online, on-demand and on-the-go, today's communications customers expect personalized offerings, ubiquitous access and broad choices, driving ever more bandwidth usage while they're at it. This new world of unlimited customer choice requires new strategies for managing the ...More MORE INFO

Revenue Assurance With Active Anti-Fraud & Billing Testing Available: On Demand
Posted April 29, 2010 in Webinar Interconnect-based services inevitably carry certain risks of fraud and failure simply because they are usually outside the Operator's direct control. For fraud and assurance management practitioners, active testing is really the only way to minimize these risks, and ultimately ensure a satisfying ...More MORE INFO

The Strategic Advantage to Managed Ops Available: On Demand
Posted April 28, 2010 in Webinar If networks were static, managing them would not be so complex, costly or resource intensive. But change, as we know, is introduced continually into networks and the systems that support them, draining the business of profitability and distracting providers from their true goals: innovation and ...More MORE INFO

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