Webinars

Policy: Getting a Handle on Bandwidth, Personalization and the Customer Experience Available: On Demand
Posted April 29, 2010 in Webinar It's a new service world. Online, on-demand and on-the-go, today's communications customers expect personalized offerings, ubiquitous access and broad choices, driving ever more bandwidth usage while they're at it. This new world of unlimited customer choice requires new strategies for managing the ...More Watch Now

Revenue Assurance With Active Anti-Fraud & Billing Testing Available: On Demand
Posted April 29, 2010 in Webinar Interconnect-based services inevitably carry certain risks of fraud and failure simply because they are usually outside the Operator's direct control. For fraud and assurance management practitioners, active testing is really the only way to minimize these risks, and ultimately ensure a satisfying ...More Watch Now

The Strategic Advantage to Managed Ops Available: On Demand
Posted April 28, 2010 in Webinar If networks were static, managing them would not be so complex, costly or resource intensive. But change, as we know, is introduced continually into networks and the systems that support them, draining the business of profitability and distracting providers from their true goals: innovation and ...More Watch Now

Unleash the Power of Subscriber Data Available: On Demand
Posted April 29, 2010 in Webinar If 20 percent of your customers were generating 90 percent of your profit, wouldn’t you want to know who those customers are? More important, wouldn't you want to know as much as you could about those customers' preferences, satisfaction and spending habits? Finally, do you want to be among the 87 ...More Watch Now

Billing Execution – The Difference Maker Available: On Demand
Posted April 29, 2010 in Webinar Competing in the ever-changing and fast-paced telecom world is a serious and challenging business. Service providers are beginning to understand that billing offers the potential to be the "the difference maker" – much like home team football fans become the "12th man" on the field. While the ...More Watch Now

The Life of a Customer Inquiry: Common Challenges and the Latest Communication and Mapping Technologies to Improve Service Available: On Demand
Posted April 29, 2010 in Webinar Join this webcast to experience a day in the life of a customer inquiry and how contact centers are positioned to respond. Through this sequence of events, we'll examine some of the latest communication, data quality, location and mapping technologies available for faster, more efficient and ...More Watch Now

Billing Transformation - Mission Impossible? Available: On Demand
Posted April 29, 2010 in Webinar More incumbent providers are realizing the cost structure of their existing billing systems is unsustainable. Revenues are under pressure and the needs of the new converged telecom, technology and media worlds--where cloud-based services and content monetization are priorities--remain unaddressed. ...More Watch Now

Enriching the Customer Experience ... Profitably Available: On Demand
Posted April 29, 2010 in Webinar As operators strive to deliver a high quality, personalized customer experience, the goal is not simply to provide service quality; it is to provide an experience that will turn a customer into a true fan. It is about instilling loyalty, commitment and trust. Operators have a number of levers to ...More Watch Now

Enhancing Customer Relationships Through Order Orchestration Available: On Demand
Posted April 29, 2010 in Webinar Convergys and Billing & OSS World (B/OSS) magazine will host a free Webinar that shows how end-to-end order orchestration can be achieved and how it can positively impact your business. Included in these lessons about order orchestration are the benefits of working with an integrated and ...More Watch Now

Strengthening Relationships by Empowering the Customer Available: On Demand
Posted April 29, 2010 in Webinar Customers grow more sophisticated every day. They are ready to take control of their own destinies by managing their own services and expenses. They only need the tools and the support to do so. Empowering your customers with self-service and online billing capabilities makes for stronger, ...More Watch Now

Webinars

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