Billing and OSS World: Features/Columns

6 Questions on Customer Centricity with U.S. Cellular

This Q&A features Mike Irizarry, executive vice president and CTO, U.S. Cellular, who answers six questions on customer centricity. ...More

January 18, 2012

Posted in Articles, Billing, Customer Experience Management, Service & Network Management

6 Questions on Customer Centricity with TELUS

This Q&A features Carol Borghesi, SVP, Customers First Culture, at TELUS, who answers six questions on customer centricity. ...More

January 4, 2012

Posted in Articles, Billing, Customer Experience Management, Revenue Management

6 Questions on Customer Centricity with TeliaSonera

This Q&A features Hannu Savolainen, head of billing, Sonera, part of TeliaSonera, who answers six questions on customer centricity. ...More

December 28, 2011

Posted in Articles, Billing, Customer Experience Management

Bill Shock: Why Has It Come to This?

Will industry regulation jump-start more proactive alerts from the carriers? ...More

December 6, 2011

Posted in Articles, Billing, Customer Experience Management, Service Creation & Delivery

Matrixx Software's Labuda Lays Out Bill-Shock Realities

The issue that just won't go away should not even be an issue. Why is it? ...More

November 17, 2011 By Tim McElligott

Posted in Articles, Billing, Customer Experience Management, Revenue Management, Service & Network Management

Putting Margins Under the Microscope

When it comes to profit margins, who can rely on hope and, in turn, hope to survive? ...More

November 10, 2011 By Tim McElligott

Posted in Articles, Billing, Revenue Management

6 Questions on Customer Centricity with Pegasystems

The first post in a new series on B/OSS features Tom Erskine, director of communications and media-industry solutions, Pegasystems, who answers six questions on customer centricity. ...More

November 8, 2011

Posted in Articles, Customer Experience Management

Bill Shock: Usage Alerts Prove Effective

Portland, Ore.-based Consumer Cellular claims its customers have saved more than $9 million since April 2010, as more than half have received usage alerts warning them of upcoming overages. ...More

October 20, 2011 By Josh Long

Posted in Articles

When Martin Cooper Speaks

The father of the handheld cellular phone will be speaking at the Real-Time Communications Conference & Expo at his alma mater, IIT, in two weeks. B/OSS Editor Tim McElligott got to him first. ...More

September 19, 2011 By Tim McElligott

Posted in Articles, Billing, Service & Network Management

Making Consumer E-Billing Work: What Telcos Need to Do

With the average person spending more than 30 hours online each month and the proven fact that the Internet can change a person’s behaviors, why has e-billing adoption stalled? ...More

September 15, 2011

Posted in Articles, Billing, Customer Experience Management

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