Billing and OSS World: Features/Columns

Former AT&T Exec on How CSPs Must Examine the 3 C's

Dr. Hossein Eslambolchi, the former AT&T executive, discusses how the 3 Cs – costs, cycle times and capabilities – work inside a communications provider. ...More

May 15, 2013

Posted in Articles, Customer Experience Management, Revenue Management

Tiered Data Plans Undermine the Revenue-Generating Potential of LTE Data Services

Being the biggest LTE market has not brought low data-plan prices to U.S. consumers. Verizon Wireless charges $7.50 for each GB of data downloaded over its LTE network. This is three times the European average of $2.50. ...More

May 6, 2013

Posted in Articles, Revenue Management

Driving More Effective Customer-Retention Rates

While all CSPs are partially enabled by technology, they also are enabled by leadership’s willingness to try new approaches to reduce customer churn. ...More

May 3, 2013

Posted in Articles

Personalized, Hybrid Services Drive Convergent Billing

CSPs need to be able to apply real-time charging for different payment models (prepaid/postpaid) and network types (wireless/wireline/converged/IMS). They also need streamlined rating and billing for value-added services, through rich billing data models. ...More

April 9, 2013

Posted in Articles, Billing, Service & Network Management

B/OSS' Top 10 Stories of 2012

Mega-mergers. Crazy cases of bill shock. Call centers shutting down. 2012 was a big year for news in billing/BSS/OSS. Here are the top 10 stories as determined by readers of the weekly B/OSS newsletter. ...More

December 28, 2012 By Craig Galbraith

Posted in Articles, Billing

Using Network Intelligence to Work Smarter

With all of those data-hungry customers out there, network intelligence is essential for carriers to enhance your network, develop faster and more reliable service, and ultimately, improve the subscriber experience. ...More

December 28, 2012

Posted in Articles, Billing, Customer Experience Management, Service & Network Management, Service Creation & Delivery

As the wireless industry rockets forward technologically, it is diversifying with regard to the business models and services that emerge from it. Here are six predictions relating to billing that seem inevitable in the coming year. ...More

December 27, 2012

Posted in Articles, Billing, Service & Network Management, Service Creation & Delivery

The OSS/BSS-Enabled Revolution Begins in 2013

In 2013, consumers will continue to flock to over-the-top (OTT) voice, video and data services. What’s changing is that instead of sleepless nights pondering a future as a dumb pipe, CSPs will start turning OTT from a problem into an opportunity. ...More

December 26, 2012

Posted in Articles, Billing, Service & Network Management

Exploding Mobile Web Demands Smart Billing, Customer Care

By giving customers more control over usage, and improving communications and the customer experience, CSPs can address increasingly sophisticated customer needs and meet increasingly demanding customer expectations of service quality. ...More

December 26, 2012

Posted in Articles, Billing, Customer Experience Management

Leveraging the Cloud to Capitalize on Mobile Video Conferencing