By B/OSS Staff
Excellence is its own reward, but it is important to recognize it when we see it so that others may strive to similar heights. Excellence in the back office and in operations support happens every day. And every year at the Billing & OSS World Conference & Expo, we honor a select few who best articulate their achievements with the B/OSS Excellence Awards.
This year’s winners and runners-up were the first in a whole new set of categories for B/OSS in 2010. The new categories were designed to reward the solving of real business problems through the application of software or services. They allowed candidates to be recognized for the many benefits in cost reduction, automation, enablement and innovation their products provide rather than the technical nuances of the products themselves.
As a result, there were some first-time winners of Excellence Awards. “Because the awards called for evidence of real-world problem solving, the submissions were stronger and had more depth than ever before,” said Tim McElligott, editor-in-chief of B/OSS. “It also allowed participants to showcase the many benefits of their solutions by allowing them to submit case studies for several categories.”
The new categories this year were:
- Best Cost Management Implementation
- Best Service Enablement Implementation
- Best Customer Experience Improvement
- Best Business Process Automation Award
- Best Network Management Implementation
- B/OSS Innovator of the Year Award
Other winners included Telcordia (Best Network Managmeent Implementation), Redknee (Best Service Enablement Implementation) and Comverse (Best Cost Management Implementation).
Comverse’s Best Cost Management Implementation award recognized the company’s consolidation of GCI Alaska’s cable services and other lines of business into Comverse’s multi-service, business support system solution. given to the implementer of business or operations support system software or the application of professional services that significantly lowers the cost of doing business.
