BT Tackles U.S. Carriers with IT Services

British Telecom plc is trying to re-colonize the New World with a launch this week of two IT solutions for the U.S. market, via its BT Global Telecom Markets (GTM) arm. They’re aimed at optimizing both field worker strategies and the performance of DSL lines.

The BT Field Force Optimization (FFO) suite of services enables efficient scheduling and resource management and mobile business applications at the point of service. It allows mobile workers to access corporate data and applications from any device — anywhere, anytime — by automating and integrating a company’s trouble reports, truck rolls and personnel schedules and logistics into a seamless, dynamic and automated system.

BT says its internal and client deployment experiences with FFO implementation typically have resulted in an 80 percent improvement in automation.

BT GTM also now is offering BT Dynamic Line Management (DLM) to targeted customers in the United States. Designed for retailers and wholesalers of DSL, BT DLM employs dynamic line management techniques to automatically monitor and fine tune DSL lines to maximize speed, stability and availability, while minimizing truck rolls, customer outages and service interruptions. The service also manages data warehouse and overlay heuristics that maintain and model past line behaviors and anticipate future trends and failures.

“Both BT’s Field Force Optimization and Dynamic Line Management solutions have been expressly designed to provide companies in the telecom and broadband provider marketplace with operational efficiencies,” said Mike DeVito, vice president of global telecom markets at BT Americas. “They also help ensure our customers are able to deliver the highest levels of service, reliability and security to their customers in today’s world of increasing IT complexities.”