Blogs

TELUS' senior VP will rock the house at the Hyatt Regency Capitol Hill.

The inherent cost savings of cloud services will add a vital new dimension to cable operators’ business portfolios.

Here's a profile of three providers that have already made the shift to the cloud to examine how they are succeeding in this new market reality.

TRI's Dan Baker talks with Ludvig Lindqvist of Stockholm-based Basset, who shares some insight into telecom fraud in Africa.

So what can we expect in 2012 as service providers continue working to perfect the customer experience?

It's far less expensive to retain a customer than to acquire one. Companies, especially those in rapidly changing markets such as telecommunications, often ignore that truth and overlook the basics of customer retention until they lose that loyalty.

Security is getting enormous attention these days and it’s easy to understand why. Selling into carriers and government is big business and architecting and building secure management systems is essential.

When it comes to invoice reconciliation, are your processes and tools modern and efficient, or is your company stuck in a 19th century time warp?

Here’s a short “Yes or No" self-scoring checklist to measure your current order management progress. If you can’t answer all of the questions with a “yes," you’ll have a sense of the challenges that lie ahead.

Managing the cost of maintaining the right network configuration and capacity is a complex and ongoing challenge.

Service providers who don’t have similar CABS audits and checks in place are likely missing several great revenue opportunities.

A lot of new developments are taking place in more routine – but essential – non-core processes such as billing testing, bill audits, and account updates across the B/OSS environment.