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Dan Baker Blog
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04/06/2011
ILEC Business in the Balance: The Case for Probe-Based Traffic MonitoringEvery carrier is a duck on a fencepost if they rely on exchange record or switch data alone for source billing data. Today carriers must defend their networks against exchange record billing data errors. |
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03/29/2011
Revenue Assurance Expert Opinions: A Book ReviewSadly, most telecom books are fairly tedious because the authors don’t think enough about guiding the reader along. This book is different. |
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03/28/2011
Gandhi the Marketer: Zoho Strikes for Independence from the IT EmpireZoho’s original claim to fame is WebNMS, but in the last few years the company has also expanded into system, application management, and helpdesk software in the IT market. |
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03/24/2011
Pumping Gold Through Dumb Pipes: Creating Value Streams for Over-The-Top PartnersAs the over-the-top app players fill up the wireless broadband pipe and extract greater and greater revenues from users, the fear is that telco margins could be squeezed to the point where it’s no longer profitable for CSPs to upgrade their networks. |
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02/28/2011
Can Revenue Assurance Pioneers Survive the Age of Analytics?Revenue assurance expert Eric Priezkalns muses on the history of RA, points to a dangerous divide in the RA profession, and offers hope for a more exciting and expansive role for RA practitioners who play their cards right. |
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02/10/2011
A Cynic Converted: IN/Prepaid Platforms Are Now Pretty CoolPlenty of under-the-covers innovation is happening in the IN platform space these days. |
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01/17/2011
Achieving Revenue Maximization in the Telecom Contact CenterOptimizing the contact center offers one of the greatest returns on investment for a telco. |