HOT TOPICS
Tim McElligott Blog
 |
|
02/07/2012
TELUS' Borghesi To Keynote B/OSS Customer Experience 360TELUS' senior VP will rock the house at the Hyatt Regency Capitol Hill. |
|
02/02/2012
Making a Symphony of SaaSSoftware-as-a-service can help service providers play their back office like a violin. Writing about it can drive you to drink. |
|
01/12/2012
Telcordia's Chapter Ends: Waiting For the SequelEricsson closes its acquisition of Telcordia and opens a new book on the back office. |
|
01/04/2012
Monty Python Driving Customer CentricityQuestions are the precursor to knowledge. We're posing them to the oracles of customer centricity. |
|
12/26/2011
Pennies From HeavenThere is only one place to look to find lost revenue and that's the mirror. |
|
12/14/2011
Coming Face to Face With Your Idol(s)Sometimes you get the big interview and think: Don't blow it. Imagine a dozen of them all at once. |
|
12/12/2011
Service Providers Should Mind Their Own BusinessReal business owners and managers know it is often extremely difficult to know what one's true costs are and sometimes chasing the dollar is too important to be able to stop and figure it out. |
|
12/06/2011
Squeezing the Experience Gap Between Reality and PerceptionService providers continue to make the wise choice to invest in service quality — and reality. |
|
11/23/2011
'Pulling a gardner' in the Age of WirelessWindstream's Jeff Gardner may not be all he seems. |
|
11/14/2011
Behind Every Successful ProjectTechnology has never simply sold itself. Someone, somewhere has to get behind it. |
B/OSS 2012 Live Events
Click here to visit the Customer Experience 360 website.