HOT TOPICS
Rebecca's Connected World
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05/07/2013
Democratizing BSS with Cloud ServicesCloud computing is leveling the playing field and enabling rural and regional providers to deliver excellent customer experiences and to deploy new services on par with larger service providers with much larger customer bases. |
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04/01/2013
Reach Out and Touch the Consumer – To Proactively Resolve Service IssuesThe results of a recent Amdocs survey are eye-opening, and show how service providers are missing key opportunities to dramatically improve net promoter score (NPS) while reducing costs. |
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12/24/2012
Out With the Old, In With the New: What's Trending for 2013Amdocs says big data will be a big opportunity in 2013 and omni-channel customer care will be a necessity for service providers going forward, just two of the trends the company is watching as the calendar flips over. |
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11/01/2012
Service Provider, OTT Vendor, Device Maker: People, Can't We All Just Get Along?Many industry players have more in common than they may realize. An Amdocs survey shows OTT vendors and traditional service providers should work together. |
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07/26/2012
Share It, MaybeShared data plans showcase the value of integrating policy management and charging which ensure that plans can be metered and monetized in real time. This is important for several reasons. |
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06/14/2012
Are Your Employees Double (Device) Agents?As BYOD popularity increases, providers will need to ensure that their internal systems are upgraded and ready to provide the best offerings possible. At this pace, they’ll need to implement these services quickly and securely while providing support in real-time. |
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04/30/2012
Call Me, Maybe? Customers Want Alternative Options to the Classic Call CenterCall centers will always be useful for isolated instances or the need for deep technical support, but mobile tools will give service providers a cost-effective way to meet demands and save consumers’ time, thus strengthening customer loyalty. |