HOT TOPICS
Rebecca's Connected World
 |
|
04/30/2012
Call Me, Maybe? Customers Want Alternative Options to the Classic Call CenterCall centers will always be useful for isolated instances or the need for deep technical support, but mobile tools will give service providers a cost-effective way to meet demands and save consumers’ time, thus strengthening customer loyalty. |
|
04/09/2012
Wait – How Did I Use Up All My iPad Data So Fast?Consumers could burn through their basic 2 gigabyte monthly plain in less than four minutes. That’s a lot of data! ... |
|
03/12/2012
Realizing the Potential of the Enterprise MarketDissatisfaction with customer service, recurring order problems and lack of service quality are the major reasons for enterprise customer churn. |
|
02/13/2012
A 30-Year-Old Looks to the FutureService providers need to embrace the upcoming challenges of a connected world to experience success. |
|
12/21/2011
You Don’t Know Where You’re Going Until You Know Where You’ve BeenSo what can we expect in 2012 as service providers continue working to perfect the customer experience? ... |
|
12/01/2011
Move Over Data Plans, Make Way for Data ExperiencesIt isn't easy to keep up with the evolving needs of today's mobile consumer or business user. Each of us is too unique. Service providers need a solution that can quickly be tailored to meet the needs of all their customers without having to reinvent the wheel. |
|
10/24/2011
Superior Customer Experience Is the Differentiating Factor for SPsAs smartphones become more advanced, there is a strong need for better customer management, and providing a stellar experience will continue to be a challenge for operators unless they can create an intuitive, truly easy-to-use offering for their agents. |
|
09/28/2011
When Convergent Charging Met Policy ManagementWhile service providers create next-generation data services, it’s important to keep in mind that their customers also want to get their new services in a simple and intuitive manner. This is where value-based pricing comes into play. |
|
08/22/2011
Better Keep Up! OSS Transformation Is Essential for SuccessService providers are realizing the importance of OSS transformation for both improving internal processes and efficiencies, and delivering the great customer experience that will help attract and retain customers. |
|
07/22/2011
Some People Call Me the Space CowboyBecause they have a comprehensive view of the customer, knowing their business and personal needs, location and so on, service providers (unlike over-the-top players) can offer their subscribers the right plans, at the right time, to match their demands. |