HOT TOPICS
Dynamic Order Handling
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08/17/2011
Is Order Management a Provisioning System or Your Best Salesperson?Here’s a short “Yes or No" self-scoring checklist to measure your current order management progress. If you can’t answer all of the questions with a “yes," you’ll have a sense of the challenges that lie ahead. |
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06/13/2011
The Cross-Channel Buying Experience: 5 Key Technologies to Make it HappenThe challenge here is marrying the sales channels together, particularly since most of the applications that support those channels will reside on different databases and applications, supplied by an assortment of vendors. |
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03/25/2011
21st Century Order Management: The Cross-Channel Sales ConversationOK, let’s play a little game of make-believe and see how well our current sales-order processes and systems would handle the ideal customer’s quest to acquire a new smartphone. |
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03/02/2011
A Follow-Up Act to Mobile Broadband: Enabling Cross-Industry ServicesCross Industry Services is a fresh business opportunity that CSPs are uniquely positioned to lead. If CSPs play their cards right, we may need to replace the “communications service provider" term with something more descriptive, say, “multi-industry service enabler." ... |
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02/02/2011
5 Megatrends That Will Drive Order-Management Dexterity in 2011The stellar growth of mobile broadband, the rapid business adoption of wireless, and the rise of cloud computing all present tantalizing opportunities. But the communications industry can only move forward if service ordering is managed smoothly behind the scenes. |