HOT TOPICS
B/OSS Insider Blog
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02/08/2012
Providers Are Moving Billing to the Cloud: The Time Is NowHere's a profile of three providers that have already made the shift to the cloud to examine how they are succeeding in this new market reality. |
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01/20/2012
Business Assurance: Where Upside Meets DownsideBusiness assurance is much more complex today than it has ever been and the dollars involved are substantial, to put it mildly. What does “substantial" mean? There are several good answers, depending on how the sector is defined. |
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01/18/2012
Now, Not Later: Policy and Charging's New ImperativeHow often do we hear friends and colleagues say something like, “I couldn’t come up for air all day." Certainly this is true in the communications service provider industry. And in the CSP world, things are about to get much, much faster. |
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01/17/2012
Win the Customer-Experience Optimization SweepstakesSatisfying highly mobile, increasingly demanding consumers is more difficult and more rewarding than ever. Staying at least a step ahead of the next service requirement is most definitely part of the mission. |
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01/10/2012
No Second Chance To Get It Right the First TimeIt takes time to prepare well, and your reputation with your customers and prospects depends on it. |
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01/10/2012
A Better B/OSSPremium content is the epicenter of B/OSS’s content mission and you can find it much easier on our new site. |
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12/08/2011
2012 Predictions: How Exponential Data Growth Will Impact the Enterprise-Carrier RelationshipThe rise of mobility has changed the way we do business, providing benefits of increased productivity and flexibility. But the enterprise is feeling repercussions in the form of increased costs and reduced service quality. |
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11/14/2011
Telecom Today: Innovation, Integration, IntensityAs we have seen these last few years, nobody is too big to fail and embracing the status quo is probably your quickest way to find out. |
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11/08/2011
Getting Out of the Office to Find Inspiration in the Back OfficeOur future will require near perfection in customer experience; however, the question remains how long it will take to get there, and who will be the front-runner in setting the industry standard of greatness. |
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10/31/2011
Planting and Replanting the CRM SeedQuestions persist about whether or not the customer is running the show — only in the heads of the soon-to-be losers. |
B/OSS 2012 Live Events
Click here to visit the Customer Experience 360 website.