By Jim Machi, DialogicLast week, I discussed reading the report AT&T sent to the FCC explaining why they support an orderly end of the POTS and PSTN network. One point they made is about transitioning funds that would normally support universal telephony service to support the broadband mandate. ...

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By Jim Machi, DialogicLast week, I was traveling quite a bit and during some airplane time, I read AT&T’s comments to NBP Public Notice #25, more easily recognized as comments from AT&T regarding “Hark!, the end of the POTS and PSTN Network!” I found it by going online and typing ...

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John T. Smiley, Executive Director, Business Process Outsourcing Growth Platform, Communications and High-Tech Practice, AccentureWalt Disney, a master at building brand loyalty, once offered the following guiding principle: “Do what you do so well that they will want to see it again and bring ...

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