HOT TOPICS
Perspectives Blog
 |
|
12/01/2011
Netflix: Lessons For All of UsIt's far less expensive to retain a customer than to acquire one. Companies, especially those in rapidly changing markets such as telecommunications, often ignore that truth and overlook the basics of customer retention until they lose that loyalty. |
|
10/07/2011
It’s All About PackagingMSPs are increasingly being shut out of IT services opportunities. The reason: recent carrier initiatives. |
|
08/15/2011
Software Alone Never Fixes the IssueSoftware enables employees to spend less time on repetitive work and spend more time analyzing the value of the data, deciding upon the appropriate course of action required, if any. Software tools are accelerators, not the decision makers. |
|
06/21/2011
Business Process Outsourcing: An Effective Accelerator in Time-to-MarketFirst to market often doesn’t guarantee success, rapid growth and an enhanced reputation. The products also need to be well designed, developed and tested. |
|
05/09/2011
Managed Service Provider Opportunities: A PerspectiveAttention carriers: There is another provider group emerging with a similar problem to yours, and with a significant head start, that warrants attention – the VAR community. |
|
03/15/2011
CSP Outsourcing For the Long HaulToo often outsourcing is considered simply a cost-cutting measure, and the move to develop a close long-term relationship with a truly multi-faceted outsourcing partner is still a rarity. |
|
02/14/2011
Telco Cloud Providers: The Customer PerspectivePerformance, security and control will be key customer objections that CSPs should address right up front to ensure successful adoption and the long-term viability of their services. |
|
11/19/2010
No Pipe, Dumb Pipe, Fat Pipe, Smart PipeThe debate over what carriers should or should not be doing regarding pipes and the value-add that rides over them continues to rage. It can be as frustrating as a political discussion by participants of different parties. |
|
09/27/2010
Another Converged Service Partnership? Who Cares?There are six key stakeholders who care! ... |
|
08/02/2010
Telecom Data Mining: It’s Time to See Its ValueCareful analysis can provide managers with the ability to optimize internal network operations and better manage external customer-facing activities such as churn and marketing. |
B/OSS 2012 Live Events
Click here to visit the Customer Experience 360 website.