HOT TOPICS
revenue protection
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01/17/2012
CABS Revenue Assurance Disputes: May the Carrier With the Best Data WinService providers who don’t have similar CABS audits and checks in place are likely missing several great revenue opportunities. |
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09/01/2011
Connecting With Customers for a Quarter of a CenturyGet veteran staff members involved with customers, listen to what those customers want, and deliver that. That’s the secret of any technology company that has a heart. Helping other people is also a good way to grow your business. |
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05/09/2011
B/OSS Vendors and Customers: Keys to a Good ‘Marriage’As with couples, the parties involved in these business relationships must respect the other’s perspective and trust that they are equally invested in the success of the partnership. |
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01/17/2011
B/OSS Software: Should I Buy or Should I Build?The assumption that an in-house project will be done on schedule, on budget, and with required functionality is a bad assumption to make. More often than not, buying off the shelf is a better route to a successful project. |
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10/18/2010
Building a B/OSS Business Through Common Sense Customer ServiceFollow these four rules of customer service and you’ll be in good shape. |
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09/10/2010
Revenue Assurance: Dealing with Rating Variety in Wholesale BillsRevenue assurance is an awfully big category, so you need to narrow down and prioritize your requirements, and then work with your software vendor to determine the optimal approach. |
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08/26/2010
Revenue Assurance: Why One Size Fits NoneWhat I finally realized about revenue assurance is that it's a different beast from other B/OSS areas such as billing or provisioning. |
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08/02/2010
Why Selling to Business Customers Makes You a High Risk Target for FraudThere’s a saying in the fraud business: “It’s not a question of whether you’ll be hit by fraud, only when, how bad, and from which direction." ... |