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Tara Seals Blog
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07/07/2010
Tara Seals Blog: World Cup's USA Success Offers a User-Experience BlueprintAh, the World Cup. Bristling physicality, national stereotypes and a psychic octopus ... three reasons America is starting to "get" soccer. The event highlights what service providers should know when launching new services: Uptake is all about managing the user experience. |
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06/13/2010
Tara Seals Blog: Savoring That World Cup Draw with EnglandWe Yanks managed to pull out a draw in our opener against England in the World Cup. It wasn’t beautiful, but it was something to keep us going for a little while. This is also a fair assessment of the state of billing and OSS transformation in telecom today. |
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06/10/2010
Tara Seals Blog: Clearing Up the Cloud Might Take a Lot of Wine ... Or NotSure, we all know what cloud computing is — on-demand, ad-hoc server power, right? But what about cloud services? What makes them “cloud” rather than “online” or “hosted” or “XaaS” or “Web-delivered” or “network-based”? ... |
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06/09/2010
'Customer-Centricity': More Buzzy than 'IMS'?Friends, the new buzzword is “customer-centricity.” And it rivals any level of giddiness that IMS ever had. |
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06/07/2010
Tiered Billing for Wireless Data — Really? Bad Juju"Tiered billing" has a sense of finality, doesn’t it? But AT&T, which just implemented it, and anyone else who follows its lead, might have a bumpy road ahead. It’s just bad juju, as far as I’m concerned. |
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06/06/2010
iPhone 4G and the OSS Gold RushThe iPhone 4G launches this week. At the risk of sounding like an aging hippie, it reminds me that people’s smartphone-related joy and spirit and individualism will soon kick-start a new OSS gold rush. |
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05/12/2010
99 Problems but a BSS Ain’t OneAfter a visit to Alcatel-Lucent in New Jersey, the idea of technology for technology’s sake seems pernicious. |