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Mike's Tera-blog
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08/04/2010
Modernizing the Walkie-Talkie PhilosophyPrepaid service providers can build long lasting relationships with their customers, ultimately growing their revenues, by introducing creative pricing, innovative services, attractive bundles and relevant promotions. |
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06/21/2010
No Need to Be (Bill) ShockedWhen was the last time you actually picked up the phone to your service provider to check your mobile phone usage and whether your current pricing scheme fits your usage? If you’re anything like me, the answer is never. |
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05/21/2010
Flexible Billing the Way of the FutureToday’s flat-rate usage plans or "all-you-can-eat" are creating network congestion and commoditizing the network. These plans can hinder service providers from assuring profitability. |
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04/02/2010
So Many Devices, So Little TimeOne out of six consumers are unaware of their smartphone's advanced features or don’t know how to use them — and customer service is no help. |
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01/19/2010
Waking Up to the Connected WorldImagine being woken up every morning, not just by your alarm clock or whining dog, but by the smell of fresh coffee brewing in the kitchen and the sound of hot toast popping out of the toaster, ready to be buttered.We’re not talking about hiring domestic help here, but rather the new connected world in which your alarm clock is connected to your mobile device, your calendar, your address ... |
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12/03/2009
Bill Shock: Read Your Service Contract's Fine PrintThey say the world is divided into two types: those who read the small print and those who don’t. I’m not sure this is true – I don’t think I know anybody who has actually read the small print of their service contract when they picked up a new smartphone or netbook. First off (and I am including myself here), you’re always way too excited about trying out the new ... |
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10/26/2009
Frozen Video on Demand Slows My MojoBoy, was my wife mad at me. She wanted a quiet night in, just the two of us, with a DVD and a bottle of wine, and even told me which DVD to pick up from the store.But hey, why bother driving to the store when my service provider had been advertising this same movie on VOD, even offering it at half off to people like me who subscribe to their premium movie channels. So we chilled out, opened the ... |
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09/21/2009
Tire Kicking in the Next GenerationBuying a mobile phone used to be easy; you just picked the plan and the phone. And maybe chose the color. Smartphones changed all that. Now there are a lot more questions: Do I want the phone for business or personal use? How about a touch screen? Do I need a built-in GPS? Do I want to sync this phone with my music collection on my laptop? Now I have what seems like an endless choice of devices, ... |
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08/25/2009
Advice From a Reluctant Social Media ConvertA few months ago I started to occasionally Tweet. As the head of marketing for Amdocs, I felt it was important to get out there and learn what the kids were buzzing about and what my marketing team was using as a critical new tactic. I soaked up everything I could about social media, reading books, scanning blogs and even attending Webinars! Hopefully I’ve overcome the learning curve and am ... |
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07/13/2009
It’s All About Me!I’m really excited about contributing to my new Billing & OSS World blog. Welcome to my first post. Now, I’ve been around the B/OSS world for nearly 15 years with stints at Sprint Canada, Solect and, for the past eight years, Amdocs. I’ve seen a lot of buzzwords and trends come and go — actually, most of them come and stick around for a long, long time ... |