Billing and OSS World - Digital Issues

Posted October 15, 2012 in Digital Issues,Billing,Revenue Management This B/OSS Digital Issue explains how users of hosted BSS solutions aren't concerned with the purity of the SaaS model, only the efficacy of the solution; and includes a Q&A with ATG's Tom Stergios. ...More MORE INFO

Mobile Data Crunch Meets Backhaul Inflation

Posted May 9, 2012 in Digital Issues,Service & Network Management Service Assurance is a core competency for most service providers, but it is continually being tested by applications, devices and network technologies. So far, the industry is meeting the challenge. ...More MORE INFO

Billing Operations: The Evolution Continues

Posted April 3, 2012 in Digital Issues,Billing,Service Creation & Delivery,Service & Network Management,Revenue Management As the industry changes around it and people predict the end of billing as we know it, the truth is, billing adapts but it does not go away. ...More MORE INFO

Customer Experience: All In or All Out

Posted March 6, 2012 in Digital Issues,Customer Experience Management,Service Creation & Delivery,Billing Service providers are beginning to speak openly about what providing a quality customer experience means to them and how they are going after that model. From the top or from the bottom, the effort must be enterprise-wide. ...More MORE INFO

Cloud Security: A Next-Generation Confidence Game

Posted February 9, 2012 in Digital Issues,Service & Network Management Security is the primary concern for both providers and users of cloud services. To work, the cloud must instill confidence. This Digital Issue examines some of the steps being taken to mitigate that fear and build confidence. ...More MORE INFO

Proactive Revenue Management

Posted January 5, 2012 in Digital Issues,Revenue Management,Service Creation & Delivery Proactive revenue assurance is not new; it's just good business. Large or small, getting a project done right the first time will save lots of time and money spent trying to recover from your mistakes. ...More MORE INFO

Managing the Latest Technology Upgrade Cycle

Managing the New Technology Upgrade Cycle

Posted December 15, 2011 in Digital Issues,Service & Network Management,Billing,Service Creation & Delivery,Revenue Management,Customer Experience Management Service assurance has always been important, but with the compleixity of 4G services and the third-party partnerships that surround them, it has become critical. It is nice to be looking up at the future of a market rather than looking around for wherever it went. ...More MORE INFO

The End of Passive Network Management

Posted November 21, 2011 in Digital Issues,Service & Network Management,Service Creation & Delivery,Customer Experience Management,Revenue Management Managing the new network will both require and allow more aggressive analytic approaches — in other words, a whole new beginning for network management. ...More MORE INFO

Futurefraud: M2M and Other Revenue Stories

Posted October 17, 2011 in Digital Issues,Revenue Management There are probably a thousand ways to find lost revenue. This Digital Issue looks at those having significant impact today, such as the mobile backhaul problem, and those coming soon, such as machine-to-machine communications. ...More by Tim McElligott MORE INFO

CRM's Second Act

Posted September 20, 2011 in Digital Issues,Customer Experience Management,Billing,Service & Network Management,Revenue Management,Service Creation & Delivery You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. ...More MORE INFO

Paving a Path to Personalization

Posted August 15, 2011 in Digital Issues,Service Creation & Delivery,Customer Experience Management This month's B/OSS Digital Edition explores the increasingly important topic of personalization, including a breakdown of the B/OSS Live! Personalization Summit and how identity management is being handled in this new age. ...More MORE INFO

Service Monetization

Posted July 19, 2011 in Digital Issues,Billing,Service Creation & Delivery,Service & Network Management This B/OSS Digital Issue highlights the three monetization models for mobile data and includes a Q&A with Clearwire on the company's transition from network buildout to service monetization. ...More MORE INFO

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