Galleries

Slide Show: The Customer-Satisfaction Struggle

Despite slight increases in customer satisfaction across most industries, it's still a struggle for wireless, wireline, fixed-line and television, which lag behind almost all others. ...More

May 16, 2012

Posted in Galleries, Customer Experience Management

Image Gallery: CTIA Pics From New Orleans

Thousands of people crowded Bourbon Street in New Orleans as the city played host to this spring's CTIA Wireless show. We take you inside one of the world's largest events dedicated to the mobile industry. ...More

May 15, 2012

Posted in Galleries

Slide Show: The Evolution of Some Telecom Titans

Some of the biggest names in the industry are constantly fine-tuning their business models to keep up with the competition. Here's a wrap of key developments – including first-quarter results – at many of the giants in tech, telecom and cable. ...More

May 14, 2012

Posted in Galleries

Slide Show: B/OSS' Top 10 Stories in April

We tallied our top 10 stories from April by combining online page views with results from our weekly newsletters. Bill shock, e-billing trends, job cuts and the iPad data explosion all made the list. But what was No. 1? ...More

May 2, 2012

Posted in Galleries, Billing, Customer Experience Management

Slide Show: The Biggest M&A of Q1 2012

Ericsson-Telcordia. NEC-Convergys. IBM. Some of the biggest names in telecom, and in billing & OSS in particular, made some moves in Q1 that will reshape the industry moving forward. ...More

April 30, 2012

Posted in Galleries

Image Gallery: A Sneak Peek Inside Windstream's New Data Center

See photos of the facility, with special guests Arkansas Governor Mike Beebe and Dallas Cowboys quarterback Tony Romo. ...More

April 25, 2012

Posted in Galleries

Slide Show: Bill Shock's Most Shocking Moments

You've heard the horror stories — maybe you've experienced something similar on a smaller scale. Here's a look back at some of the most egregious bill-shock tales from the past couple of years. ...More

April 20, 2012

Posted in Galleries, Billing, Service & Network Management

Slide Show: B/OSS' Top Stories in March

We tallied our top 10 stories by combining online page views with results from our weekly newsletters. A potential Sprint bankruptcy, a proposed new billing model from AT&T and big M&A news all made the list. But what was No. 1? ...More

April 4, 2012

Posted in Galleries, Billing, Customer Experience Management, Revenue Management

Slide Show: B/OSS' Top Stories in February

We tallied our top 10 stories by combining online page views with results from our weekly newsletters. $10,000 bill shock, a major acquisition by Oracle and cloud-based billing all cracked this list. But what was No. 1? ...More

March 7, 2012

Posted in Galleries, Billing, Revenue Management, Service & Network Management

Slide Show: Who Said It? – Notable B/OSS Quotations

Yogi Berra doesn't have a monopoly on great quotes. Check out some of the best sayings offered by industry leaders and B/OSS contributors over the past few months. ...More

January 19, 2012

Posted in Galleries, Customer Experience Management, Revenue Management

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