Defining & Delivering the Customer Experience

Simultaneously the most important yet elusive goal for service providers is to define and deliver the best customer experience. Here, B/OSS drives roundtable discussion among top executives from major service providers,and delivers a Report that explores how service providers are addressing the experience, with Digital Issues on Customer Relationship Management and Personalization to provide a broad view of the challenges and opportunities in this space. Three members of the executive panel also discuss with B/OSS the latest in cloud and SaaS platforms that can help service providers deliver differentiated services.

B/OSS Picks

The Executive Panel on Customer Experience
Six leading lights from telecom IT and networking discuss with B/OSS their views of and strategies around the Customer Experience. You'll hear senior executives from BT Global Services, Earthlink, Sprint, TELUS, PointOne and XO Communications talk openly about what it takes to provide that experience. Click here to download.
The Executive Panel on SaaS
Three telecom senior execs deliver some cold reality on software-as-a-service as the back office model of the future for the industry as a whole, but acknowledge the meaningful future it has in certain applications and for certain market segments. Click here to download.

Reports/Digital Issues

CRM's Second Act
You can't force people to talk to each other anymore than you can force incompatible systems to talk. Luckily, for today's service providers, storage and analytics have advanced sufficiently to take on the burden of communications between the factions. Click here to download.
Paving a Path to Personalization
This month's B/OSS Digital Edition explores the increasingly important topic of personalization, including a breakdown of the B/OSS Live! Personalization Summit. Click here to download.
Service Provider Differentiation in the Cloud
When the cloud is in its full glory it won’t be a buzzword anymore. It will be the business model that fulfills the promise of virtualization, of the Internet, of step-wise advances in raw computing power and at long last the flexible, plug and play BSS and OSS architecture. Click here to download.