Canadian telco TELUS selected ReachView Technologies, an Alcatel-Lucent company, to deploy IBM Tivoli Netcool software into its network to facilitate service assurance across national service offerings, including data, IP and voice.
TELUS has $9.2 billion in annual revenue and 11.2 million customer connections, including 5.6 million wireless subscribers, 4.4 million wireline network access lines and 1.2 million Internet subscribers.
"We selected ReachView/Alcatel-Lucent as system integrator because of their demonstrated track record of supporting transitions to Netcool and knowledge of service assurance processes," said Fraser Pajak, vice president -- national network assurance for TELUS. "We are leveraging the experience of their team to drive process improvements and expedite our implementation. The work performed by their engineers and consultants has been of consistently high quality."
Alcatel-Lucent's service assurance solution includes IBM Tivoli Netcool software, which monitors the reliability of service delivery to customers, tracking such key areas as network compatibility, proactively identifying and fixing problems before they happen, and allocating additional resources to meet sudden spikes in demand. Alcatel-Lucent provides a suite of consulting and engineering services to integrate this tool and others into a carrier or enterprise network. TELUS is Alcatel-Lucent's 100th customer for the Netcool software.
Alcatel-Lucent completed its acquisition of ReachView on April 3, 2008.