Frustrated with the customer service you’ve been getting? You’re not alone. Your customers may be feeling the same way.
A new report from eGain Communications indicates there’s plenty of room for service providers to improve customer care, particularly in the area of delivering more consistency across various platforms in this area.
According to the report, 20 percent of North American service providers ignore and 45 percent don’t respond within 24 hours to e-mailed customer questions and complaints.
