Amdocs (DOX) has announced new enhancements to its CES 7.5 self-service software for e-commerce and e-billing, designed to make the customer experience less taxing. The company also announced the availability of the Amdocs E-Billing Start Pack, which combines self-service e-billing software with product-specific implementation services.
Amdocs says it now offers an advanced online shopping cart to ensure a simplified and consistent online purchasing experience, even when choosing complex communications service bundles and digital goods. This simplified experience will encourage consumers to buy more things online, according to the company.
The shopping cart offers an interface that enables customers to view the complete purchasing process on one screen, making the shopping experience much easier to understand, use and trust, says Amdocs.
In addition, Amdocs' e-billing software has been enhanced to allow faster updates to the billing information end-users can view. Combining this software with product-specific implementation services, Amdocs is also introducing the E-Billing Start Pack to enable service providers to deploy the Amdocs' e-billing software in less time and at a lower cost.
"Our recent survey, conducted together with Frost & Sullivan, confirmed that online customer interaction has never been more important, with service providers looking hard to find ways to cut costs, while still growing revenues," said Michael Couture, head of Global Marketing at Amdocs. "Self-service is one aspect of online and mobile portals that Amdocs is investing in to help service providers improve their profits and retain their most valuable customers. The fact that we can cost-effectively deliver both the software and services associated with e-commerce and e-billing adds maximum value to our customers."
