Insight Communications, a full-service communications company in the Midwest, has renewed its contract for Convergys’ (CVG) relationship management solutions for another three years.
Convergys’ ICOMS business support solution provides Insight with the scalability it needs to support its 760,000 customers, as well as a universal view of its customers regardless of the number of services, according to Convergys.
Insight will continue to collect revenue from video, high-speed data, and telephony customers via a single, cost efficient platform. It will also be able to launch innovative new marketing campaigns and targeted advanced service offerings.
