In the transition to mobile softswitch networks, operators are certain to run into trouble. In response, Agilent demonstrated its new end-to-end monitoring and integrated troubleshooting solution for Mobile Softswitch Networks (MSS) networks and the voice-over-IP (VoIP) services than run over them.
The solution is designed to help mobile operators retain voice customers while moving to MSS, which is supposed to be much less expensive but susceptible to configuration and interworking problems because of the complexity of the technology and the interaction with circuit-switched networks. It prevents customer churn by preserving service quality and is one of several products being launched and demonstrated by Agilent at Mobile World Congress.
This network-based solution provides comprehensive metrics to measure call performance, protocol interworking and voice quality. Users can quickly spot performance degradation and trends of degradation; move from alerts to troubleshooting with a few mouse clicks; and proactively fix problems before customers complain and significant revenue is lost. The system has already been deployed by two major carriers, one in Europe and one in the Middle East.
The MSS solution consists of two integrated components, the QoS Analyzer and Session Trace. Features and capabilities of the QoS Analyzer include more than 300 easily configured key performance indicators that cover all call procedures and interfaces; comprehensive thresholds that ensure users are not overwhelmed by false alerts and extremely flexible and easy-to-use graphical interface.
Agilent says its Session Trace is generally recognized as the industry's leading tracing tool. Its key features include: end-to-end troubleshooting across multiple technologies; and a user-friendly GUI that simplifies information so that personnel without technical expertise can effectively diagnose problems and send reports to experts and others.