NEC Corp. (NIPNF.PK) and Carrier IQ have formed a global partnership agreement to integrate Carrier IQ’s mobile service intelligence technology alongside NEC’s device management products for mobile OEMs and carriers. The companies will jointly promote the integrated products worldwide.
NEC’s range of OMA-DM compliant device management products (NC7000-DM) allow handset OEMs and mobile carriers to manage their portfolios of devices, including settings management, over-the-air software updates and remote diagnostics. Carrier IQ’s mobile service intelligence products give carriers and OEMs the ability to analyze mobile service performance and quality as delivered to subscribers’ phones, in order to optimize service efficiency and the end user experience.
“With carriers spending $8.9 billion annually on customer support calls worldwide, carriers are seeking ways to improve customer service and deliver ‘right the first time’ customer care,” commented Carrier IQ CEO Mark Quinlivan. “The combination of Mobile Service Intelligence with mobile Device Management gives OEMs and carriers the insight they need to optimize service delivery. For instance, by using the combined solution, carriers can identify actual and potential problems remotely, repair them transparently using device management and software updates, and verify the fix over the air, delivering a complete service update package in one go.”
