InnoPath Software is partnering with its Tier 1 operators to offer over-the-air support for activation and care in LTE deployments.
Pressures placed on operators with regard to bandwidth, service availability, device procurement and application/device stability become front-and-center with mobile broadband. Many subscribers, both casual and business, will un-tether, using their mobile devices or laptop data cards as their primary means of communication in a mobile broadband environment. They expect that applications will work as advertised, that their phone or laptop is properly configured, and that if they call in with a support problem, the frontline care agent is able to quickly troubleshoot the device, determine what is wrong and take corrective action.
That’s the goal behind InnoPath’s ActiveCare server, which simultaneously supports CDMA, GSM, WiMAX and now LTE, effectively tying the circuit/SMS world with IP.
Functions include activation, device management and customer care.
“InnoPath should be considered the vendor of choice for LTE over-the-air management and care, because our product line supports mobile operators in multi-protocol network environments – preserving their MDM investment – while our understanding of care needs, powered by our client and server product line, makes for a complete solution,” said Tom London, CTO of InnoPath.
The GSM Association has stated that more than 26 operators worldwide have committed to LTE, with more than 10 expected to launch commercial services by the end of 2010.
