Sunrise Telecom has released realGate, a management system for the company’s broadband test sets, including the CM1000, CM2000 and the CM2000E.
The system centralizes essential information while streamlining and improving existing broadband testing solutions. Problems are isolated faster, costly truck rolls are reduced and time and money are saved for communications carriers delivering broadband services to the home, according to the company.
“Ensuring your field technicians have the latest tools to diagnose and correct broadband and digital voice service issues is critical to achieving customer satisfaction and keeping operational costs in check,” said Jeff Heynen, directing analyst, Broadband and Video, Infonetics Research. “realGATE gives technicians and operators a complete field testing solution that feeds into a central data repository so network issues and their solutions can be discovered faster, eliminating multiple service calls and unnecessary CPE swaps.”
The realGATE Web application runs on a server that can be set up to allow simultaneous access by both field based technicians and internal personnel. New firmware can be downloaded to the field providing the latest enhancements and configurations available. Instant communication with the server gives field techs the information that they need to deliver the quality of service that customers demand.
